Systems Engineer, Senior

About SurePoint Technologies

At SurePoint were transforming how mid-sized law firmsand the broader legal communityoperate and succeed by driving Firm Performance: the alignment of people processes and profit that enables firms to deliver consistent client value and sustainable growth.

Our connected technology ecosystem Legal Suite streamlines operations across Practice Finance and Growth Solutionsfrom timekeeping and billing to client management talent insights and business intelligence.

Every solution and partnership is designed to simplify the business of law and empower legal professionals to focus on what matters most: serving clients leading teams and creating lasting impact.

Join SurePoint and shape the future of legal technology alongside a passionate collaborative team dedicated to helping firms and professionals perform at their best.

Job Overview

The Senior Systems Engineer is an experienced technical contributor responsible for the design implementation and support of infrastructure solutions spanning colocation data centers and cloud environments. This role works with a high degree of independence on moderately complex projects applies sound technical judgment to resolve advanced issues and helps ensure infrastructure solutions align with enterprise standards and best practices. The Senior Systems Engineer partners with cross-functional teams and may mentor less experienced engineers contributing to a culture of technical excellence. Success is measured through the reliable delivery of infrastructure projects sound technical decision-making and consistent support of secure scalable and highly available systems.

Key Responsibilities

• Design implement and support infrastructure solutions spanning colocation AWS cloud networking storage virtualization and identity services.
• Lead moderately complex infrastructure projects from design through implementation ensuring solutions meet enterprise standards and best practices.
• Troubleshoot and resolve advanced technical issues serving as an escalation point for infrastructure engineers.
• Contribute to the development and refinement of infrastructure architecture standards technical guidelines and operational procedures.
• Evaluate new tools and technologies and recommend improvements to scalability reliability security and operational efficiency.
• Partner with cross-functional teams to ensure technical solutions support business objectives.
• Maintain platform availability reliability and security through proactive monitoring and maintenance.
• Mentor and provide technical guidance to less experienced systems engineers.
• Create and maintain technical documentation including standards procedures and runbooks.
• Support automation monitoring and resiliency initiatives that drive continuous improvement.
• Occasional travel to the Cincinnati data center to support infrastructure operations including hardware deployment and outage response.

Qualifications

• Minimum 5 years of progressive IT infrastructure engineering experience supporting enterprise environments.
• Bachelors degree in Computer Science Information Technology Engineering or related field. Candidates with related Military or specialized training and extensive experience will also be considered.
• Strong working knowledge of Microsoft Windows Server Active Directory Trusts Group Policy DNS PowerShell DFS and Microsoft SQL Server.
• Strong working knowledge of VMware vCenter ESXi vMotion and Omnissa Horizon.
• Experience with PingOne (or an equivalent IdP) SSO SAML and Active Directory integration of these technologies.
• Solid networking experience including Cisco and Meraki switching Cisco routing TCP/IP ODBC and JDBC.
• Experience with PRTG or equivalent monitoring platforms and SNMP.
• Strong verbal written and technical documentation skills.

Additional Qualifications That Are Nice to Have

• Experience with IBM Storwize SAN technologies Fibre Channel and iSCSI.
• Knowledge of AI as it pertains to IT Infrastructure design and administration.
• Microsoft Server certifications.
• VMware or Omnissa certifications.
• Cisco certifications.
• AWS or other cloud certifications.
• Additional industry-recognized infrastructure networking security or architecture certifications.

At SurePoint we know our people are our greatest strength. Thats why we offer a comprehensive total rewards package and were always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

• Health Insurance (medical dental vision)
• Flexible Spending Accounts
• Life Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• Wellbeing Benefits
• 401K (immediately vested employer match)
• Paid Time Off (Flexible PTO holidays)
• Employee Assistance Program
• Summer Flex Fridays

To learn more about SurePoint and our products visit our corporate web site at and follow us on LinkedIn Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race color sex sexual orientation gender identity religion national origin ancestry age physical or mental disability veteran status medical condition or any other classification protected by law.