Systems Engineer, Relay Product and Tech

Relay Product & Tech (RPT) builds the products and technologies that drive Amazons middle mile
network. Our tools are used by Amazon ops and tech teams and external carriers and drivers to enable
Amazon and shippers to haul loads safely reliably and sustainably at the lowest cost at a global scale.
Our teams are global with over 780 employees across North America Europe and India.
As a Systems Engineer on our team you will develop and maintain automation solutions that protect
Customers Carriers Drivers and Amazon globally. This is a unique opportunity to work at the
intersection of risk management regulatory compliance and automation - building systems that
operate at massive scale.
You will work in a fast-paced environment where every day brings new challenges - from evolving
regulatory requirements to emerging fraud patterns. If you thrive on solving complex problems with
data and technology this role offers an unparalleled opportunity to make your mark on Amazons
transportation future

Key job responsibilities
Lead the end-to-end development of automation workflows including design development
testing launch and continuous improvement
Possess strong expertise in Generative AI and Agentic systems and concepts with the ability to
integrate these technologies into daily workflows
Leverage AI knowledge to enhance workflow designs and improve investigator productivity through
AI-driven solutions
Amazon Relay Product & Tech Job Description
Confidential For Internal Use Only
Develop deep expertise as a subject matter expert in specific focus areas serving as the technical
point of contact for your team
Troubleshoot and debug complex technical systems across distributed environments identifying
root causes and driving resolution
Build and maintain automation that simplifies workloads at scale reducing manual effort and
improving accuracy
Create and maintain operational documentation runbooks for automation workflows
Partner with Product Tech and Operations teams to identify automation opportunities and
translate business requirements into technical solutions
Monitor system health identify risks and proactively resolve issues to ensure reliability and
performance of automation systems

About the team
Relay Product & Tech (RPT) builds the products and technologies that drive Amazons middle mile network. Our tools are used by Amazon ops and tech teams and external carriers and drivers to enable Amazon and shippers to haul loads safely reliably and sustainably at the lowest cost at a global scale. Our teams are global with over 780 employees across North America Europe and India. We proactively monitor processes and operational compliance to continuously increase the effectiveness of Relays products providing fast-paced investigation and analytics to protect Customers Carriers Drivers and Amazon globally.

- 2 years of Excel or Tableau (data manipulation macros charts and pivot tables) experience
- 2 years of complex Excel VBA macros writing experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- Knowledge of data visualization tools such as Quick Sight Tableau Power BI or other BI packages

- 2 years of software development or 1 years of systems engineering experience
- Experience troubleshooting and debugging technical systems or experience in development or technical support
- Experience architecting/operating solutions built on AWS
- Usage of generative AI tools to enhance workflow efficiency with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products workflows or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 80200.00 - 97600.00 USD annually