Systems Engineer, Product Platform Tools

About the Role

The Product Platform Tools team builds and operates Cloudflares internal support and admin platform - the foundation that customer-facing and operational teams across the company rely on to do their jobs. As a Systems Engineer on this team youll design and build the backend services infrastructure APIs and integrations that power this platform at enterprise scale working closely with both engineering teams and non-engineering stakeholders like Support Legal and Security (who depend on it daily). Youll need a deep curiosity for how Cloudflare works under the hood a strong security and governance mindset the ability to scale systems to meet the demands of a global organization and the communication skills to bridge technical complexity with the real operational needs of diverse teams across the company.

Responsibilities

• Design implement and operate backend services infrastructure APIs and integrations that form the core of Cloudflares internal support and admin platform built to scale with the demands of a large globally distributed organization.

• Partner with engineering teams across the company to onboard their support and admin applications onto the platform - understanding their requirements and ensuring smooth well-governed and scalable integration.

• Work directly with non-engineering stakeholders - including Support Legal and Security teams - to understand their operational needs and translate them into reliable maintainable and appropriately scaled platform capabilities.

• Own and continuously improve the platforms security and authorization posture partnering with the Security and Legal team to ensure access control policies governance requirements and compliance standards are correctly implemented and enforced at scale.

• Ramp quickly into unfamiliar and legacy codebases build context across a wide range of Cloudflare systems and make thoughtful improvements that reduce operational toil and improve platform reliability.

• Participate in on-call rotations respond to production incidents and drive post-incident reviews to raise reliability and scalability standards across the platform.

• Contribute to platform observability developer experience and engineering standards with broad impact across the teams that depend on this platform.

Desirable Skills Knowledge and Experience

Must-Have Skills

• 5 years of professional experience building and operating production backend services at enterprise or large-scale organizations with strong proficiency in Go and/or TypeScript.

• Demonstrated experience in platform engineering internal tooling or support/admin systems with direct experience supporting non-technical end users or customer-facing teams.

• Strong understanding of authorization and authentication systems such as OAuth 2.0 OIDC JWT OPA/Rego role-base access control policy based-access or similar and a security-first approach to system design.

• Proven scalability mindset experience designing and operating systems that serve a large diverse set of internal consumers with varying reliability and performance requirements.

• Proven ability to work across organizational boundaries: comfortable engaging with engineering teams Security Legal and non-technical operational stakeholders alike.

• Confident working in unfamiliar and legacy codebases; able to ramp quickly orient independently and contribute incrementally without full context.

• Strong written and verbal communication able to translate between technical implementation details and the business or operational needs of diverse stakeholders.

• Advanced hands-on experience with Kubernetes and Docker in production environments including cluster operations resource management networking and debugging containerized workloads.

• Strong database experience including schema design query optimization and operating databases in high-availability production environments.

Nice-to-Have Skills

• Experience building or operating internal support tooling admin consoles case management systems or operational dashboards used by non-engineering teams at enterprise scale.

• Prior exposure to security governance workflows compliance tooling or partnering closely with a dedicated Security or Legal team on access control requirements.

• Familiarity with Cloudflares product ecosystem (Workers Access Zero Trust Gateway) as either a user or implementer.

• Experience with observability tooling and practices including distributed tracing structured logging and metrics dashboards using tools such as Grafana Kibana Jaeger or similar.

• Experience with Terraform for infrastructure-as-code and GitLab CI/CD for automated build test and deployment pipelines.

• Exposure to Temporal workflows or distributed workflow orchestration.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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