Systems Engineer II

Company Overview:
Arctiq is a global intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure Networking & Connected Experiences Cybersecurity Data & AI Autonomous Operations & Intelligence and Enterprise Service Management. We help organizations operate secure and modernize complex environments by unifying infrastructure networking data security automation and observability under a single integrated operating model. Our work focuses on helping customers reduce operational friction improve resilience and make better faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview:

Arctiq is looking for an experienced Systems Engineer II to support the implementation and ongoing delivery of managed services with a focus on data protection backup and disaster recovery. is responsible for configuring and deploying customer solutions across platforms including Commvault Rubrik Metallic and Zerto. You will participate in client-facing meetings perform hands-on hardware and software configuration and serve as a reliable escalation point for junior engineers. This is a hybrid position that includes participation in an on-call rotation to support after-hours incident response.

Key Responsibilities:

• Configure deploy and maintain data protection platforms including Commvault Metallic Zerto and related technologies
• Support project-based implementations following technical design documentation and collaborating with internal engineering and delivery teams
• Perform hardware installations including racking cabling and setup of media agent servers and storage components
• Participate in client meetings to gather requirements provide updates and ensure alignment on technical delivery
• Serve as a primary technical contact for assigned managed service accounts
• Work cross-functionally with Network Systems and Project teams to ensure seamless service delivery
• Manage and resolve escalated tickets performing root cause analysis and delivering documented findings to clients
• Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
• Maintain accurate asset configuration and change records in Jira and other ITSM tooling
• Participate in on-call rotation responding to after-hours alerts and incidents per defined escalation procedures
• Maintain awareness of best practices in backup recovery and data management

Qualifications:

• 35 years of experience in systems or backup administration preferably in a managed services or service provider environment
• Foundational knowledge of Commvault Metallic Zerto Rubrik Cohesity or similar data protection platforms
• Familiarity with Windows Server VMware network fundamentals and storage systems
• Proven track record managing client-facing escalations and technical communications
• Strong troubleshooting and documentation skills
• Excellent communication skills for both technical and non-technical audiences
• Comfortable with hybrid work expectations and on-call availability on a rotating basis
• Ability to lift and install physical hardware (up to 50 lbs)
• Preferred certifications: Commvault Certified Professional Zerto Certified Associate (ZCA) Fortinet NSE or Microsoft Azure

Work Arrangement:

• Hybrid schedule combination of remote and on-site work as coordinated with your team
• Participation in a rotating on-call schedule to cover after-hours incidents and critical alerts
• On-call responsibilities include acknowledgment triage and escalation per Arctiqs incident response procedures

What Success Looks Like:

• Client solutions are deployed accurately on time and documented to a high standard
• Clients receive timely well-communicated resolutions with minimal escalation to senior staff
• SLA targets are consistently met or exceeded on assigned accounts
• Ticket and project documentation is accurate thorough and useful to the wider team
• Client relationships are stable and trust is maintained through proactive communication
• On-call incidents are handled promptly and resolved or escalated within defined response windows

Technologies you will work with:

Commvault / Rubrik Metallic Zerto Cohesity Fortinet / FortiGate Microsoft Azure VMware vSphere Windows Server Microsoft 365 / Entra ID Jira / Confluence Networking fundamentals

Location:

• Atlanta Georgia USA (Hybrid)

Candidates must be legally authorized to work in the country where they reside.Arctiq does not sponsor work Visas at this time.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants only those who are selected for an interview will be contacted.

Required Experience:

Manager