Systems Engineer

The Systems Engineer position exists to support the objectives of Focus on the Family ministry departments by providing proactive engineering sustaining computer end user services and system administration service support and delivery in support of strategic ministry goals and Duties/Responsibilities:Is responsible for sustaining computer end user services for MacsIs responsible for design rollout and support of Mac end user standardsPartners with teams for sustaining computer end user services for PCsPartners with teams for design rollout and support of Windows PC end user standardsRequires an advance knowledge of Jamf Pro application and serversRequires knowledge of SCCM/MECM/InTuneImplements maintains administrates and configures the enterprise Jamf Pro on-premises and in SaaS/Cloud environment(s)Partners with teams to maintain administrate and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environment(s)Packages macOS applications to be distributed using Jamf ProPartners with teams to packages Microsoft packages to be distributed using SCCM/MECM/InTuneRequires an advance knowledge of Microsoft Active Directory (AD) and integrating Mac systems with ADRequires an intermediate knowledge of Okta SAML and oAuthRequires an intermediate knowledge of Active Directory Certificate Services (ADCS)Develops and maintains Mac deployment automation architecture design/migration and troubleshootingPartners with teams to develop and maintain PC deployment automation architecture design/migration and troubleshootingAdheres to procedures for Incident Management Problem Management Service Level Management Change Management and Configuration ManagementConsults and implements solutions for enterprise services related to the end userPerforms break/fix activities and Level-3 support for end-user related incidentsTrains L2 and L1 teams if necessary on new technology changes and provides KB documentation of routine tasks and processesRecommends acquisition of appropriate end user hardware standards to improve performance and reliabilityEvaluates emerging technologies to ensure technical solutions are compatible with the ministrys business needs and strategic objectivesProvides technical expertise guidance and strategic recommendations for all Mac deploymentsPartners with teams to provide technical expertise guidance and strategic recommendations for all PC deploymentsEstablishes maintains and enforces policies and procedures for server system security including server system password maintenance rights and profile maintenance in accordance with IT Security policiesOther Duties/Responsibilities:May be required to carry a cell phone for availability to answer questionsParticipates in on-call duties as scheduledManages procedures documentation and reports for the Technology Success TeamPerforms other duties as assignedManagerial Breadth/Scope of Job:Provides guidance/leadership to junior staff support staff and Operations staffServes as technical lead in projects of various sizesWorking Environment/Physical Requirements:Office environmentAbility to handle changes in priorities and special requests from ManagementWork outside of normal business hours may be requiredStressful situations in resolving service disruptions or meeting tight deadlinesJOB QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual:Exemplifies Ephesians 5:1-2 Therefore be imitators of God as dear children and walk in love as Christ also has loved us and given Himself for the Great Commission given by Jesus Christ in Matthew 28:19-20 Go therefore and make disciples of all the nations baptizing them in the name of the Father and of the Son and of the Holy Spirit teaching them to observe all things that I have commanded you; and lo I am with you always even to the end of the a consistent witness for Jesus Christ; maintains a courteous Christ-like attitude in dealing with people within and outside of Focus; adheres to theStandard of Moral ConductandStatement of Faith; upholds Focus on the Familys ministry in prayerPrays personally for Focus on the Familys staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned withFOF core valuesPersonal Characteristics:Positive and encouraging attitude with ability to motivate/encourage peersSelf-motivated; requires little direct supervisionTeam player; trustworthy; reliableCoachable able to redirect work priorities and assignments as requestedCreative thinker effective problem-solverKnowledge/Experience:Bachelors degree in Computer Science or Information Systems or equivalent experience in the associated technology fieldJamf Certified ExpertMicrosofts System Center Configuration Manager (SCCM/MECM) or InTuneMicrosoft Certified System Engineer (MCSE) or equivalent experience a plus7-10 years of experience in an enterprise environment of 500 computers or moreExperience in Windows Server () Windows 10 Apple operating systemsFollowing Experience a plus:An intermediate knowledge DNS and DHCPAn intermediate knowledge O365 and ExchangeKnowledge of VMwares HorizonSkills Abilities and Special Talents/Gifts:Technically proficient and highly skilled in trouble shooting a large corporate network environmentCommand a solid understanding of Local Area Network hardware and softwareLearn new technologies quickly and independently utilizing course work on the job training manuals technical journals calls to technical supportWork independently to solve problems; analyzes situation and identifies cause(s) of problems; evaluates and presents alternatives to management; knows when to seek help and guidance to clarify requirements and derives and documents requirements where none are presentCommunicate effectively and in a professional manner; ability to communicate and present ideas to team members and management at various technical levelsStrong attention to detail; follows procedures and documents plans test results configurations and logs thoroughlyAbility to adapt to changing priorities and multiple assignmentsSelf-motivated to take on projects and tasks required to service the needs of the teamExcellent teamwork skillsExcellent organizational skillsAbility to make decisions and take actions based on the highest legal and ethical standardsAbility to be forward-thinking in problem solving techniquesAbility to manage projects determines schedules and meets deadlinesOwnership and follow-through on problemsMaintain a cool and calm demeanor under pressureAble to represent the IT department in a professional and Christ-like manner in all dealings with our Ministry customers and external partnersPay Range: $104949 to $123059Application Materials Required: Cover Letter Resume/CV*Colorado Residents: In any materials you submit you may redact or remove any age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines on the Family puts a high value on our team members and offers a unique benefit scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language refer to the governing plan documents.*Temporary employees are not eligible for benefits except for:Sick TimeBookstore DiscountFitness CenterTentative Search Timeline:Priority will be given to applications submitted by September 28 2026. However this posting will remain open until potential employee start date is October 12 2026Posting date: August 28 2026Un-posting date: ongoing until filledPosting contact email: