Systems Administrator

Frontier Behavioral Healths presence in Spokane is more than 100 years strong allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH

• At Frontier Behavioral Health we value our employees and recognize the importance of EVERY employees contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health safety and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services including outpatient inpatient community outreach crisis services partnerships with schools law enforcement and more.

• Our evidence-based culturally appropriate trauma informed behavioral health services address the diverse needs of those we serve.

This position will maintain monitor and support our organizations IT infrastructure. This role is responsible for ensuring the reliability security and performance of servers networks and systems that support daily business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Install configure and maintain Windows servers operating systems and enterprise applications.

• Monitor system performance troubleshoot issues and resolve outages to minimize downtime.

• Manage user accounts permissions and access control across systems (Active Directory LDAP etc.).

• Manage and maintain group polices.

• Perform regular system backups disaster recovery testing and patch management.

• Implement and maintain security best practices including antivirus endpoint protection and vulnerability scanning.

• Manage cloud infrastructure (AWS Azure) including provisioning scaling.

• Document system configurations procedures and troubleshooting guides.

• Provide tier 2/3 technical support and escalation for end-user issues.

• Collaborate with IT and development teams on infrastructure projects and upgrades.

• Ensure compliance with data protection and regulatory requirements.

• Participate in on-call rotation for after-hours system emergencies.

• Other duties as assigned.

On-Call Rotation and After-Hours Support

• This position participates in a rotating 24/7 on-call schedule with each employee assigned to an on-call period of one week approximately every eight weeks. During the assigned on-call week the employee must remain available and reachable 24 hours a day seven days a week and be prepared to respond to and/or troubleshoot critical issues as needed.

• In addition to the scheduled on-call rotation employees may occasionally be contacted outside of normal business hours to assist with issues escalated by Help Desk staff. These after-hours contacts may occur on any day and are based on the nature and urgency of the issue.

• The employee is expected to respond in a timely manner to on-call and after-hours escalations assess the issue provide appropriate technical support or troubleshooting and escalate to additional resources when necessary.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Bachelors degree in Computer Science Information Technology or equivalent experience.

• 3 years of experience in systems administration.

• Strong knowledge of Windows Server administration.

• Experience with virtualization platform Hyper-V.

• Familiarity with scripting languages PowerShell.

• Understanding of networking fundamentals (TCP/IP DNS DHCP).

• Experience with backup and disaster recovery solutions.

• Experience with Cisco Duo.

PREFERRED:

• Relevant certifications CompTIA Server Microsoft Certified: Windows Server.

• Experience with cloud platforms AWS Azure.

KNOWLEDGE SKILLS & ABILITIES:

• Knowledge of security protocols and best practices.

• Familiarity Microsoft Intune.

• Strong analytical and problem-solving abilities.

• Excellent communication skills able to explain technical issues to non-technical staff.

• Ability to work independently and manage multiple priorities.

• Attention to detail and commitment to system reliability and security.

• Ability to work independently as well as a strong team player.

PHYSICAL SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and using computers for four to eight hours per day.

• May be required to lift 10 - 20 pounds.

• Work may be performed out of office and travel may be needed to outside areas.

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $30.42- $37.03

• All pay is based on longevity at Frontier Behavioral Health; thus the STARTING PAY is $30.42 per hour.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: Dental and Vision

PERKS: Bonus!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.