Systems Administrator

Deep Sync is the industry leader in deterministic identity and AI-powered data solutions. Leveraging our 35-year foundation of compiling direct mail-grade datasets Deep Sync develops data-first technologies that power marketing measurement AI and business intelligence for agencies and brands with our fully deterministic identity graph privacy-first audiences comprehensive data solutions and integrations with leading platforms and cloud providers.

Position Overview

Deep Sync is seeking an experienced hands-on Systems Administrator to join our Information Technology team in Kirkland WA. Reporting to the Head of IT this role will provide day-to-day IT support while also administering and troubleshooting core infrastructure across cloud server identity endpoint networking and business application environments.

The ideal candidate is a strong technical generalist who can independently resolve a broad range of issues support employees at all levels of the organization and recognize when complex engineering architectural security or business-impacting matters should be escalated. This position will serve as the primary on-site IT resource for the Kirkland office and will work closely with the Head of IT and Senior Systems Engineer.

Key Responsibilities

• Provide hands-on Help Desk and end-user support including troubleshooting hardware software account authentication VPN connectivity printer peripheral and business application issues.
• Support employee onboarding and offboarding including workstation deployment account provisioning and deprovisioning MFA enrollment equipment management and access fulfillment in accordance with approved procedures.
• Administer and troubleshoot Windows Server Active Directory Group Policy DNS DHCP file services permissions and related Windows infrastructure.
• Administer maintain and troubleshoot cloud infrastructure and resources primarily within AWS including compute storage identity and access management backups and snapshots logging permissions and common networking components.
• Administer and support enterprise productivity identity and access management endpoint security and management IT service management communications password management VPN/remote-access Microsoft and other approved business platforms.
• Support corporate networking and remote access including VPNs firewalls routing DNS DHCP and connectivity troubleshooting; implement approved configuration changes through established change-management procedures.
• Maintain endpoint security patching software deployment and configuration compliance across Windows and macOS devices; assist with vulnerability remediation and security-related operational tasks.
• Monitor systems backups snapshots and infrastructure health; investigate alerts service interruptions backup failures and performance issues and assist with recovery and disaster recovery activities.
• Provide infrastructure-level support for production and business-critical systems coordinate with Engineering when issues span application and infrastructure layers and escalate complex engineering-level issues to the Senior Systems Engineer.
• Maintain accurate tickets technical documentation runbooks system records and change records; use PowerShell or other scripting and automation where appropriate to improve repeatability and operational efficiency.
• Maintain awareness of emerging cybersecurity risks and technology trends including the potential impact of artificial intelligence on phishing social engineering data protection and other cyber threats.

• Bachelors degree in Information Technology Cybersecurity Computer Science or a related field preferred; equivalent professional experience will be considered.
• 35 years of progressively responsible IT experience with meaningful systems administration responsibilities.
• Strong experience with Windows Server and Active Directory; working knowledge of TCP/IP networking DNS DHCP VPNs firewalls IAM SSO/MFA endpoint security patch management backup/recovery and PowerShell or similar scripting.
• Working knowledge of cloud computing concepts and experience administering cloud infrastructure; hands-on AWS experience is strongly preferred.
• General awareness of emerging cybersecurity threats and the ways artificial intelligence may affect organizational security including AI-assisted phishing and social engineering data leakage and risks associated with the use of generative AI tools.
• Strong troubleshooting documentation prioritization and communication skills; ability to work independently provide professional end-user support collaborate with technical teams and appropriately escalate higher-risk or engineering-level issues.
• Relevant certifications such as AWS Microsoft CompTIA or ISC2 are beneficial.
• Experience with enterprise identity and access management endpoint security and management network security and VPN technologies IT service management platforms database infrastructure enterprise SaaS administration SOC 2 environments and hybrid cloud/on-premises infrastructure is preferred.

Location: Kirkland WA. This role requires in-office presence five days a week with remote flexibility.

Benefits & Compensation

• Compensation: $70000-$80000 annually commensurate with experience and qualifications.
• Flexible Time Off and Holidays
• Medical Dental Vision HSA Voluntary Life & AD&D Insurance Short-Term & Long-Term Disability Critical Illness & Accident Insurance
• 401(k) with employer matching

Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer: Deep Sync provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please Contact: Recruiting