Systems Administrator Helpdesk Support

Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands-on technical support system administration and troubleshooting that keeps mission-critical infrastructure running reliably and securely for end users.

What Youll Do:

• Provide Tier 1/Tier 2 help desk support responding to and resolving user-submitted tickets in a timely manner
• Install configure and maintain workstations servers and peripheral equipment
• Troubleshoot hardware software network and connectivity issues for end users
• Perform routine system administration tasks including account provisioning access management and patching
• Support compliance with security policies and accreditation requirements (e.g. RMF NIST 800-53)
• Document incidents resolutions and standard operating procedures in the ticketing system
• Escalate complex technical issues to senior administrators or engineering teams as needed
• Assist with system monitoring backups and routine maintenance activities
• Support onboarding/offboarding of users including equipment setup and account deactivation

Required Qualifications:

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
• Additional 4 years experience may be considered in lieu of degree
• Active TS/SCI clearance required with the ability to obtain a polygraph
• DoD 8570/8140-compliant certification (e.g. Security) or ability to obtain within X days of hire
• Working knowledge of Windows/Linux operating systems and Active Directory
• Familiarity with ticketing systems and IT service management processes
• Strong customer service communication and problem-solving skills

Preferred Qualifications:

• Experience supporting classified or restricted-access systems
• Familiarity with cloud environments (AWS GovCloud Azure Government etc.)
• Exposure to AI/ML-enabled or data-intensive program environments
• ITIL Foundation certification

Benefits:

Peraton offers enhanced benefits to employees supporting this critical National Security program which include heavily subsidized employee benefits coverage for you and your dependents 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.