Systems Administrator

Job Summary:Design implement support and manage enterprise servers systems and managed services. Provide technical support training and troubleshooting for IU staff; support computers servers systems and managed services for Bucks IUand its constituent districts.

Essential Functions:

• Design implement support and manage enterprise servers systems and managed services.
• Support computer hardware devices peripherals equipment and operating systems.
• Serve as liaison with technical vendors contractors consultants and service providers.
• Administer and maintain various mobile device and other systems management systems including Microsoft System Center and Casper.
• Support Apple based systems including OS X and iOS devices.
• Provide consultative support to districts and other contracted customers.
• Administer and maintain various backup solutions used within the Bucks IU includingCrashplanand Microsoft DPM
• Administer and maintain various server virtualization systems including VMWareESXiand Microsoft Hyper-V.
• Assist with the support of the Regional Wide Area Network (RWAN) and associated systems.
• Create and maintain excellent technical documentation.
• Administer and maintain Active Directory infrastructure.
• Assist with the creation and execution of technical bids and service contracts.
• Provide on-site and remote technical support; provide emergency on-call support for on-site and remote technical issues 24/7/365 as needed.
• Coordinate the team-effort to build and maintain program-specific software images for Windows based desktops and laptops.
• Presentat/represent Bucks IUat regional statewide and national events conferences and workshops.
• Seek new and innovative ways to develop and deploy technical services for Bucks IUand countywide stakeholders.
• Provide technical support contact for conference rooms audio visual equipment and video conferencing systems as needed.
• Provide timely recommendations to improve technical services.
• Create and deliver technical training schedules content and programs.
• Lead enterprise technical initiatives and projects according to specified budgets timelines and expectations.
• Configure devices for connection to network(s).
• Perform system anddevice installation within Bucks IU its offsite locations and school districts as required.
• Identify computer-related problems and provide solutions via telephone personal contact or remote diagnosis for all IU staff users (help desk software and hardware questions).
• Interpret assimilate and utilize technical information relative to network hardware software and peripheral equipment.
• Configure test and repair computer equipment peripherals (scanners cameras printers etc.) as necessary; Provide technical assistance for users and devices.
• This position description does not imply or express that these are the only duties to be performed by the incumbent in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by their supervisor.

Other Duties:This position description does not express nor does it imply that the above duties are the only duties to be performed by the incumbent(s) in this position. Additional duties may be assigned by the Administrator of the department as needed to adapt to the changing needs of the organization.

Education and Experience:

Level of Degree:

• Associates degree (A. A.) or equivalent from two-year college or technical school required or equivalent combination of education and relevant professional experience will be considered.

Knowledge Skills and Abilities:

• In depth knowledge of Microsoft Windows operating systems and hardware.
• In depth knowledge of network-based applications remote management software imaging solutions and help desk systems.
• Microsoft Certified Systems Expert certification or equivalent experience supporting Microsoft systems.
• Excellent organizational project planning and interpersonal communication skills.
• Excellent verbal and written communication skills.
• Technical aptitude for computer equipment especially relating to networks servers user devices personal computing devices and Macintosh and Windows Operating Systems.
• Ability to develop and present demonstration material to groups and individuals.
• Ability to interact with individuals at all levels of the organization.

Work Authorization/Security Clearance (if applicable): Citizenship or work authorization to work in the United States required.

EEO/AA/VEVRAA Employer: The Bucks IUis an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Bucks IUdoes not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.