System Support Technician

System Support Technician

ACME a division of Albertsons Companies

This position is located in Denver PA and requires onsite attendance.

About the Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States with over 2200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons Safeway Vons Jewel-Osco Shaws Acme Tom Thumb Randalls United Supermarkets Pavilions Star Market Haggen Carrs Kings Food Markets and Balduccis Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Role Overview

ACME a division of the Albertsons Companies is currently searching for a System Support Technician to join our team. The System Support Technician is responsible for receiving and processing orders.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

The Computer Operator is responsible for monitoring processing and supporting retail and warehouse order activity for more than 450 store locations across Acme Safeway and Shaws banner operations. This role serves as a key point of contact for retail partners ensuring order accuracy timely issue resolution and effective communication through phone and email. Candidates must be able to work a 2nd shift schedule including weekends.

Duties and Responsibilities

• Monitor process and maintain retail and warehouse orders for over 450 store locations ensuring accuracy and timely fulfillment.

• Identify escalate and report order exceptions system issues and operational deviations to leadership in a timely manner.

• Communicate professionally with retail partners distribution centers and internal teams via phone and email to resolve order-related issues.

• Utilize operating system tools and business applications including Microsoft Edge Microsoft Office Suite printers and other support technologies.

• Support daily operational activities and provide troubleshooting assistance for order processing system access and printing issues.

• Maintain accurate records and documentation while adhering to established operational procedures and service level expectations.

Job Requirements

Required: High School Diploma or equivalent; additional college coursework preferred.

• Strong customer service communication and problem-solving skills.

• Proficiency with Microsoft Office applications including Outlook Excel and Word.

• Ability to manage multiple priorities while maintaining attention to detail in a fast-paced environment.

• Ability to quickly learn new systems processes and technologies.

• Excellent attendance and dependability.

Preferred

• Experience with Manhattan Warehouse Management System (WMS) or similar supply chain/order management platforms.

• Experience supporting retail warehouse distribution center or logistics operations.

• Knowledge of retail order processing warehouse order fulfillment inventory and transportation workflows.

• Mainframe experience.

• Basic PC laptop and printer troubleshooting experience.

Physical Environment

Most work is performed in a temperature-controlled office environment. The position may require frequent walking throughout the Distribution Center and warehouse operation. Employees may be exposed to moving equipment including forklifts pallet jacks mechanized systems and tractor-trailer traffic. Working conditions may include elevated noise levels a fast-paced operational environment and varying temperatures depending on the warehouse area. The position may require lifting equipment cases or materials weighing up to 40 pounds.

Ideal Candidate

The ideal candidate will have experience working in a distribution retail or warehouse environment and possess a strong understanding of order management processes. Experience with Manhattan WMS warehouse operations and retail order support is highly desirable.

What is it like at Albertsons

Our 290000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation we are continually enhancing our digital and product offerings making it easy for customers to get what they need wherever they are.

Benefits

We also provide a variety of benefits including:

• Diverse & Inclusive Work culture.

• Associate discounts on groceries and other perks.

• Leaders invested in your training career growth & development.

• Health and welfare benefits for eligible employees (Medical Dental 401k and more!)

• Vacation / Paid Time off

• Competitive wages

• Access to up to 50% of your earned wages before payday via our partnership with Stream

EEO / Accessibility Statement

ALBERTSONS SAFEWAY IS AN EQUAL OPPORTUNITY EMPLOYER

This Company is an Equal Opportunity Employer and does not discriminate on the basis of race gender ethnicity religion national origin age disability veteran status or on any other basis prohibited by law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at 1-.

ACME A Division of Albertsons Companies