System Support Specialist

WHO WE ARE:

Since 1969 the Board of Certified Safety Professionals (BCSP) has been setting and certifying the technical competency criteria for safety health and environmental practitioners.

Headquartered in Indianapolis Indiana BCSP is a not-for-profit corporation recognized as a leader in high-quality accredited credentialing. Our great culture great people and great values come together to make workplaces around the world safer.

SUMMARY

We are seeking a System Support Specialist who can provide frontline technical support for our systems especially the customer management system. This role requires strong troubleshooting abilities and the ability to maintain a high level of customer service while managing multiple priorities and deadlines.

The ideal candidate should be able to:

• Manage and resolve roughly 50-60 support tickets per month

• Troubleshoot system application and data-related issues using critical thinking and problem-solving skills

• Use intermediate SQL to investigate and resolve problems

• Communicate clearly with end users in a customer-focused non-technical way

• Document issues resolutions and remediation steps to support knowledge sharing and process improvement

• Act as the go to subject matter expert (SME) for our Certification Management System (CMS)

• Collaborate with developers to escalate or resolve complex issues

• Identify recurring problems and recommend process or system improvements to reduce future incidents

QUALIFICATIONS

• 2-5 years of experience in application support system administration or a related IT role

• Associate degree in database administration or computer science or equivalent Certificate

• Intermediate knowledge and experience with SQL including writing SELECT queries joins filters and basic troubleshooting of data-related issues

• Experience with Oracle Apex and PHP a plus

BENEFITS

This is a full-time position working 37.5 hours per week joining a talented creative team in Indianapolis. BCSP is currently following a mostly work from home hybrid schedule with requirements to come to the office on occasion.

Our team members enjoy a fantastic benefits package that includes a work from home technology allowance health vision dental life insurance short-term & long-term disability coverage an excellent 401K retirement plan and generous holiday and PTO time plans.