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System Support Engineer (gn)
Job Location:
Job Location:
Houston, MS - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 November 2026 (Yesterday)
Posted:
Application Deadline:
9 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your Role at TrendMiner
TrendMiner builds an industrial analytics and AI platform that helps process manufacturers in chemicals energy and specialty manufacturing turn their operational data into better decisions. Process and asset experts use TrendMiner to analyze monitor and predict plant performance from time-series event and asset data without needing to be data scientists. TrendMiner is part of Vercore a group of industrial data software companies and serves industrial customers worldwide.
Our Houston office supports customers across North America and were looking for a System Support Engineer (gn) to join that team. We are hiring for this full-time position at our Houston Texas location with an immediate start.
In return we offer you
- Build something that matters. Join an innovative company thats growing fast and grow right along with it.
- Work with great people. Be part of a talented ambitious team that collaborates across countries and cultures.
- Stay ahead of the curve. Explore learn and experiment with cutting-edge technologies every day.
- Make your mark. Your ideas count here: help shape our technology choices pitch new features and see your impact firsthand.
- Weve got you covered. Competitive salary plus comprehensive benefits including health insurance a 401(k) plan and paid time off.
Your Role
You ensure a professional and smooth deployment of TrendMiner. Youll provide technical support advice and updates on our products and troubleshoot issues our customers run addition youll support our customers connecting TrendMiner to multiple data sources. You bring strong customer care skills communicate confidently with customers and have the attention to detail to write clear manuals and procedures. You should:
- Provide first- and second-line support to TrendMiner users for technical as well as functional queries and troubleshooting issues
- Assist our customers with their SaaS and on-premise installations and upgrades covering functional and infrastructural aspects
- Support customer data integration projects
- Transfer knowledge to the team with respect to technical implementation options and make suggestions for future improvements
- Work with our development team to follow up on and resolve support tickets that require third-line support
- Write support documentation knowledge base articles and manuals for our customers to scale the support experience
Your Skills
Technical
Personal
- Bachelors degree in Computer Science or a related field or equivalent experience
- Experience with network and security technologies (TCP/IP DNS IPsec TLS/SSL)
- Experience with administering Linux systems and containerization technologies (Docker Kubernetes)
- General knowledge of authentication and authorization schemes such as Active Directory SAML OAuth
- Knowledge of process data historians (e.g. AVEVA PI System AVEVA Historian AspenTech IP.21 Honeywell PHD GE Proficy Historian Yokogawa Exaquantum)
- Knowledge of commonly used database access standards like ODBC
- Working knowledge of SQL and relational databases (e.g. PostgreSQL MySQL)
- Experience with virtualization (VMware Hyper-V) and cloud platforms (AWS Azure)
- Practical experience with scripting languages like Python
- Hands-on experience using AI tools (e.g. LLM assistants AI agents) in technical work such as troubleshooting log analysis scripting or documentation and a working understanding of machine learning concepts to support customers using AI-driven analytics features
Personal
- Be eager to learn new technologies and share your expertise with the team
- Strong ability to troubleshoot issues and provide resolution
- Take pride in resolving customer problems
- Good communication skills customer focus and a result-oriented attitude
- Value team results above personal praise
Apply now!
Passionate about technical support and ready for your next challenge
Wed love to hear from you! Send your resume and cover letter to or apply directly through the application form on our careers page. We look forward to getting to know you!
Please note: Applicants must be currently authorized to work in the United States on a full-time basis. TrendMiner will not sponsor applicants for work visas for this position.
About us
Vercore is a fast-growing company group in the field of industrial analytics software. Since the investment of the private equity company Battery Ventures in 2022 we have been pursuing a buy-and-build strategy to expand our service portfolio through organic growth and targeted acquisitions.
Our business unit Proemion Telematics is a leading industrial tech company headquartered in Fulda. We also have branches in the USA and South Korea as well as numerous colleagues working remotely around the world.
The TrendMiner business unit based in Hasselt Belgium specializes in industrial analytics. We develop advanced software solutions for the manufacturing industry with a focus on time series event and plant data as well as machine learning.
We value you as an individual along with the skills and talents you bring. We would welcome the diversity you add to our team.
Required Experience:
IC
About Company
Vercore is a fast-growing company group in the field of industrial analytics software. Since the investment of the private equity company Battery Ventures in 2022, we have been pursuing a buy-and-build strategy to expand our service portfolio through organic growth and targeted acquis ... View more
