Service Sales Specialist

At Encore Fire Protection we are proud to be the east coasts largest full-service fire protection company serving over 90000 customers from Maine to Louisiana. With a team of over 2200 dedicated employees we provide innovative customized fire suppression fire sprinkler and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth innovation and maintaining a culture that thrives on success and commitment to safety. Our missionTo be the best fire protection company the industry has ever seen.

When a customer gets an inspection report full of deficiencies theydontalways know whattheyrelooking at or how worried they should you come in. As aService Sales Specialistat Encoreyourethe person who turns a stack of technical findings into a clear plan of action. You quote the work explain the stakes and guide customers from confusion to confidence. You move fast you follow through and you make thewhole processfeel easy for people who are counting on you.

Quote Deficiency Work

• Review completed inspection reports andidentifyall deficiencies noted by technicians or inspectors
• Generate accurate quotes for repairs replacements adds moves and changes (MAC) across fire alarm sprinkler and suppression systems
• Prioritize and clearly communicate deficiency urgency levels from AHJ-required immediate corrective action to preventive or code-advisory items
• Work within established pricing tools templates and approval thresholds to turn quotes around quickly using our Service Delivery Platform Service Trade.

Customer Communication

• Contact customers promptly after inspections to walk them through findings and recommendations
• Translate technical deficiency language into plain terms customers can understand and act on
• Field questions about compliance timelines system consequences and repair options without creating unnecessary alarm - or unnecessary delay
• Follow up persistently on open quotes and outstanding approvals using a defined cadence
• Maintain a professional consultative tone across all customer interactions

Pipeline & Process Management

• Manage an active pipeline of open deficiency quotes at various stages of follow-up
• Trach all activity in the CRM/quoting system and keep records current at all times
• Meet or exceed activity and conversion targets for quote volume response time and close rate
• Escalate high-priority or time-sensitive compliance situations appropriately and quickly

• 2 years in inside sales estimating or customer service-ideally in a trade service or technical environment
• Comfort reading inspection reports service documents or technical work orders and knowing what questions to ask
• Strong verbal communication skills - you can explain a complicated problem clearly and confidently to someone with no technical background
• Highly organized with the ability to juggle a high volume of open quotes follow-ups and deadlines without things slipping
• Persistence resilience and a genuine ease with direct honest conversations - especially when a customer needs to make a decision
• Proficiency with Microsoft Outlook Word and Excel with the mindset to learn new tools quickly
• Willingness to self-teach platforms like HubSpot and ServiceTrade as needed
• A people-first approach you build trust with customers and internal teams by being prepared reliable and easy to work with

What Will Make You Stand Out

• You have experience in life safety fire protection oranotherbuilding services or route-based service business.
• You dont need someone looking over your shoulder. You manage your own workload and you hit your numbers.
• You have prior experience using HubSpot ServiceTrade or similar CRM and service management tools.
• You have experience partnering directly with outside sales operations and service teams to support shared revenue goals.
• Familiarity with NFPA codes or AHJ compliance requirements
• You can demonstrate an ability to get in front of customers build rapport quickly and stay top of mind without being pushy.

At Encorewereall about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth.Hereswhat you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity. Pay range is anywhere between $60000-$80000 commensurate with experience.
• Purpose-Driven Work Environment: We believe in working smarter not harder.Youllbe part of a culture that values results and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joiningyoullreceivebrandedEncore swag and we believe in dressing for theobjective not the occasion. Most days you can enjoy a casual work environment butwelldress up when the situation calls for it.
• People-Focused Culture: We know our greatest strength is our people.Thatswhywevebuilt a culture that encourages experimentation learning and improving together.Youllhave the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success:Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical dental and vision coverageto keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50000 to give you peace of mind.

At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .