System Administrator Onsite (Dallas, TX)

Join Intelligent Technical Solutions a dynamic and growing company as our System Administrator. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

• Willing to work full-time on-site either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls Switches Network architecture and troubleshooting.
• Proficient in supporting MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid drivers license vehicle insurance and access to a vehicle for client visits.

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Pay rates start at $22.61/hour up to $28.25/hour and vary by experience and location.

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

PRE-RECORDED VIDEO INTERVIEW