System Administrator (Entry Level to SME) TSSCI with Poly REQUIRED

CGI Federal has an exciting opportunity for System Administrators within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.

The System Administrator is an entry-level IT professional who helps maintain and support an organizations computer networks and systems. They are typically responsible for routine technical support hardware setups managing basic user accounts and monitoring system performance under the guidance of senior administrators.

CGI Federal is growing its high-performance team whose members share a passion for building high-quality scalable advanced IT solutions in a collaborative fast-paced outcome-driven mission.

This position is located in our Arlington office; however a hybrid working model is acceptable.

Key Responsibilities (Entry Level)
Technical Support: Troubleshoot and resolve routine desktop laptop and software issues for end-users.
User Management: Set up new employee accounts manage passwords and configure access permissions for shared files and systems.
Hardware Setup: Assist with imaging new computers deploying hardware and decommissioning outdated equipment.
System Monitoring: Monitor basic system logs and verify that automated data backups are running smoothly.
Documentation: Keep our internal IT knowledge base or wiki updated with new fixes manuals and procedures.
IT Asset Tracking: Maintain an accurate inventory of all company technology hardware and software licenses.

Key Responsibilities (Junior Level)
User Support: Act as the first point of contact for technical assistance via tickets phone or email.
Access Management: Manage user accounts onboarding/offboarding and permission controls within Active Directory or Entra ID.
System Maintenance: Perform routine tasks such as monitoring system health deploying software updates and verifying daily backups.
Hardware & Software Setup: Install configure and troubleshoot hardware (PCs laptops printers) and software applications.
Escalation: Identify complex network or server issues and escalate them to Tier 2 or Tier 3 administrators.

Key Responsibilities (Mid-Level)
Infrastructure Management: Administer and monitor physical/virtual servers storage arrays (SAN/NAS) and cloud environments (AWS Azure) to maintain peak performance.
Tier-2 Escalations: Troubleshoot and resolve complex hardware software and network issues that cannot be solved by Tier-1 support.
Automation & Scripting: Write and maintain scripts (PowerShell Python Bash) to automate routine tasks patch deployments and system configurations.
Identity & Access: Manage enterprise directory services (Active Directory Entra ID) including group policies user permissions and access controls.
Security & Compliance: Apply security patches manage antivirus/EDM and assist with vulnerability remediation and compliance audits.
Backup & Disaster Recovery: Execute and test routine data backups replication and failover procedures to ensure data integrity.
Documentation: Create and maintain thorough documentation for network topologies standard operating procedures (SOPs) and system architecture.
Vendor Management: Liaise with third-party vendors for hardware maintenance software licensing and escalated technical support.

Key Responsibilities (Senior Level)
Complex Troubleshooting & Escalation Management
Own and resolve Tier-3 Priority-1 (P1) catastrophic incidents (e.g. massive storage array failures global Active Directory corruption widespread ransomware containment).
Conduct rigorous Root Cause Analysis (RCA) for all major outages and design architectural changes to prevent recurrence.
Act as the direct point of contact for third-party enterprise vendors (e.g. Microsoft Cisco VMware AWS) to escalate and drive complex bug fixes.
Infrastructure Architecture & Deployment
Architect test and deploy hyper-converged infrastructure virtualized environments and clustered systems.
Execute complex cross-forest Active Directory migrations Office 365 tenant consolidations and data center relocations.
Engineer robust Disaster Recovery (DR) and business continuity architectures leading regular failover testing and compliance audits.
Automation & Scripting
Eliminate repetitive manual labor through advanced scripting in languages such as PowerShell Python or Bash.
Utilize configuration management and Infrastructure as Code (IaC) tools like Terraform Ansible or Chef to enforce system state and rapid provisioning.
Security & Compliance
Design and implement stringent Zero Trust security postures vulnerability management and patch lifecycles.
Ensure organizational compliance with strict regulatory frameworks such as HIPAA PCI-DSS or NIST/DoD 8570 via configuration baselines.
Lead penetration testing remediations and security incident response teams.

Key Responsibilities (SME Level)
Enterprise Architecture & Infrastructure
Design deploy and maintain hyper-converged cloud-hybrid and on-premises environments.
Engineer highly available systems ensuring zero-downtime clustering failover and multi-site redundancy.
Manage multi-tenant Active Directory forests identity access management and complex enterprise virtualization platforms (e.g. VMware Hyper-V Proxmox).
Cybersecurity & Compliance
Evaluate enterprise security postures implement risk-mitigation and enforce strict zero-trust security frameworks.
Oversee vulnerability management patch compliance (e.g. STIGs) and forensic analysis of security breaches.
Develop and manage comprehensive incident response plans and disaster recovery protocols.
Advanced Automation & Scripting
Architect complex automation scripts to manage systems configuration diagnostics and routine remediation tasks.
Integrate enterprise tools utilizing APIs and Infrastructure-as-Code (IaC) principles (e.g. Terraform Ansible PowerShell Python).
Leadership & Vendor Management
Assume a team-lead role supervising technical staff delegating complex workloads and providing tier-4 escalation support.
Direct multiple contractor/vendor teams to project completion and serve as the final point of escalation for critical P1/P2 outages.
Conduct root cause analysis (RCA) and coordinate major architectural changes.

All roles require an active TS/SCI with Poly

Entry Level:
Education:
oHigh School Diploma/GED with 4 years of relevant experience
oAssociates Degree with 2 years of relevant experience
oor Bachelors Degree with 0 years of relevant experience
Technical Knowledge: Basic understanding of Windows and macOS operating systems networking basics and hardware components.
Soft Skills: Exceptional problem-solving abilities strong communication skills and a willingness to learn on the job.

Junior Level/Moderate:
Education:
oHigh School Diploma/GED with 6 years of relevant experience
oAssociates Degree with 4 years of relevant experience
oBachelors Degree with 2 years of relevant experience
oor Masters Degree with 0 years of relevant experience
Technical Knowledge: Foundational understanding of Windows Server Linux and cloud-based office environments (e.g. Microsoft 365).
Soft Skills: Moderate communication skills for training end-users and documenting technical solutions.
Problem-Solving: Ability to evaluate basic systems and make routine independent decisions on standard IT requests.

Mid-Level/Complex:
Education:
oHigh School Diploma/GED with 8 years of relevant experience
oAssociates Degree with 6 years of relevant experience
oBachelors Degree with 4 years of relevant experience
oor Masters Degree with 2 years of relevant experience
oor PhD with 0 years of relevant experience
Technical Proficiencies:
oOperating Systems: Windows Server Linux distributions (Ubuntu Red Hat).
oVirtualization: VMware vSphere Hyper-V.
oNetworking: TCP/IP DNS DHCP VPNs and LAN/WAN troubleshooting.
oEnterprise Apps: Microsoft 365 Exchange and enterprise monitoring tools (e.g. Datadog SolarWinds).
Certifications (Preferred): Microsoft Certified: Windows Server Hybrid Administrator Associate CompTIA Server VMware Certified Professional (VCP) or Cisco CCNA.
Soft Skills: Strong problem-solving exceptional written and verbal communication and the ability to operate independently with minimal oversight

Senior Level/Exceptionally Complex:
Education:
oHigh School Diploma/GED with 10 years of relevant experience
oAssociates Degree with 8 years of relevant experience
oBachelors Degree with 6 years of relevant experience
oor Masters Degree with 4 years of relevant experience
oor PhD with 2 years of relevant experience
Advanced Certifications:
oMicrosoft: MCSE Azure Solutions Architect or M365 Enterprise Administrator.
oVMware: VCAP or VCP (VMware Certified Professional).
oCloud/Linux: AWS Certified SysOps Administrator Linux Foundation Certified Engineer (LFCE) or Red Hat Certified Engineer (RHCE).
Deep Technical Competency: Unparalleled understanding of TCP/IP networking SAN/NAS storage ecosystems hypervisors (VMware ESXi Hyper-V) and public cloud (AWS Azure GCP).

SME Level/Exceptionally Complex:
Education:
oHigh School Diploma/GED with 12 years of relevant experience
oAssociates Degree with 10 years of relevant experience
oBachelors Degree with 8 years of relevant experience
oor Masters Degree with 6 years of relevant experience
oor PhD with 4 years of relevant experience
Certifications: Advanced certifications are heavily preferred such as Microsoft Certified: Azure Solutions Architect Expert Red Hat Certified Engineer (RHCE) or CISSP for security-focused roles.


CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89600.00 - $204000.00.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

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