System Administrator
Job Location:
Boston, NH - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Overview
We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract.
In this dual-focus role you will provide top-tier end-user support while handling foundational systems administration tasks with a heavy emphasis on Microsoft 365 environments.
While this position is primarily remote you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments equipment imaging or urgent on-site troubleshooting.
Will need to be able to reach office in 30 minutes to support any tech emergencies if needed.
Key Responsibilities:
End-User Support & Helpdesk
Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware software network and access).
Diagnose troubleshoot and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
Provision image and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for offboarding.
Junior Systems Administration & M365
Handle end-to-end Microsoft 365 (Office 365) setups including creating user accounts configuring mailboxes assigning licenses and setting up distribution groups/shared mailboxes.
Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.
Configure and troubleshoot M365 applications (Teams SharePoint OneDrive Outlook) for end-users.
Assist with basic network troubleshooting (VPN connectivity Wi-Fi home internet configurations for remote workers).
Required Experience:
2 years of experience in an IT Helpdesk Technical Support or Junior SysAdmin role.
Strong M365 Experience: Proven track record of configuring Office 365 accounts provisioning mailboxes and managing basic tenant settings.
Proficient with Active Directory / Microsoft Entra ID user administration.
Strong troubleshooting skills across Windows 10/11 and macOS environments.
Experience utilizing MDM tools (e.g. Intune Jamf) for device deployment is a major plus.
Location & Contract Requirements:
Must be physically located within a 30-minute radius of Boston MA.
Must have a reliable home internet connection and a dedicated quiet workspace.
Required Skills:
ACH wire transfers purchase orders inventory vendor accounts Audits Microsoft Office vendor management
Required Education:
2 years of experience in an IT Helpdesk Technical Support or Junior SysAdmin M365 Experience: Proven track record of configuring Office 365 accounts provisioning mailboxes and managing basic tenant with Active Directory / Microsoft Entra ID user troubleshooting skills across Windows 10/11 and macOS utilizing MDM tools (e.g. Intune Jamf) for device deployment is a major plus.
