Switchboard Operator

JOB TITLE: SWITHCBOARD OPERATOR

STATUS:FULL TIME

LOCATION: RGH 1425 PORTLAND AVENUE ROCHESTER NY 14621

DEPARTMENT: SWITCHBOARD

SCHEDULE: EVENINGS ROTATING WEEKENDS REQUIRED

SUMMARY

As a Switchboard Operator your superior interpersonal and organizational skills along with your dedication to customer service is vital to ensuring overall customer satisfaction.

RESPONSIBILITIES

• Call Management. Answer incoming/outgoing/internal calls to the switchboard promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules updating as needed; miscellaneous duties as requested by the manager

MINIMUM QUALIFICATIONS

• Two (2) years customer service experience preferably in a fast-paced environment setting
• Demonstrated compassion empathy and customer service skills
• Strong verbal and written communication skills including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm

PREFERRED QUALIFICATIONS

• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work writing and telephone use supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration frequent interruptions independent decision-making and information processing. Although physical exposure is low administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours TB screening or a valid drivers license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

$17.25 - $19.89Rochester14621

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including but not limited to experience relevant qualifications specialty internal equity locations and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.