Surgical Coordinator

POSITION SUMMARY:

Reporting to the Practice Manager the Surgical Coordinator will coordinate and schedule all required outpatient and applicable inpatient procedures appointments exams for the department ensuring seamless communication between patients surgeons and medical staff. The scheduler ensures accurate and efficient planning to optimize surgical calendars while maintaining compliance with policies.

The scheduler prioritizes patient access patient satisfaction and department operations throughout all aspects of work and ensures appropriate copying and distribution of required documentation including orders request forms and insurance documentation. Other responsibilities include: Maintains records and files; prepares reports as needed fields faxes and phone calls from provider offices inpatient floors/units reading rooms community health centers and patients and completes all necessary scheduling requests inclusive of add-on exams and obtains and documents pre-authorizations for all medical exams and procedures that require it.

Position: Surgical Coordinator

Department: Surgical Specialties Brockton

Schedule: Hours M-F 8:30am- 5pm Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Coordinates and schedules surgical procedures pre-operative and follow-up appointments.
• Secures all pertinent patient testing information.
• Produces and maintains weekly surgical log.
• Verifies patient insurance.
• Identifies scheduling barriers and implements solutions to improve scheduling.
• Interacts with patients physicians and other staff both within the clinic and at outside facilities providing accurate timely and responsive information.
• Assist with front desk office coverage as needed.
• Sorts and distributes incoming and outgoing mail as applicable.
• Responsible for ensuring procedure preps are mailed to patients.
• Efficiently works assigned scheduling work queue to meet established productivity service and volume goals
• Plans the daily schedule of the assigned modality ahead of time in accordance with department scheduling policy and procedures. Follows managerial direction to maximize utilization of the assigned modality to prevent scheduling conflicts and meet the needs of the in-patients out-patients and referring clinician and hospital floors/units.
• Obtains and enters out-patient demographic information and procedure data including patient diagnosis and reason for test as well as the appropriate exam into the Radiology Information System and Hospital Medical Record. Disseminates patient information and department request forms to appropriate departments and patient care areas.
• Reviews the Department Request forms for the upcoming days to ensure every scheduled appointment has the appropriate request complete with clinical information patient demographics and clinician signatures to ensure data accuracy. Provides the necessary paperwork to the designated radiologist two or more days in advance of the appointment for protocol preparation.
• Assists department with emergency re-scheduling due to equipment down or other events.
• Assists with incoming calls add on-cases and answers questions as appropriate.
• Maintains records and files as needed.
• Prepares reports relative to daily schedules as needed.
• Other duties and responsibilities as assigned

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED; no prior experience required

PREFERRED EDUCATION AND EXPERIENCE:

• Experience with scheduling.

CERTIFICATIONS LICENSES REGISTRATIONS REQUIRED:

• N/A

KNOWLEDGE SKILLS & ABILITIES (KSAs):

• Strong organizational and multitasking abilities.
• Knowledge of insurance and billing processes preferred.
• Knowledge of EHR (Meditech/Athena/Epic) preferred.
• Requires the ability to read and write in English.
• Excellent communication and interpersonal skills necessary to obtain and exchange factual information and maintain positive working relationships.
• Ability to pay close attention to details.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience skills and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs internal equity and addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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