Support Systems DeveloperEngineer

The Support Systems Developer/Engineer will design technical improvements (e.g. AI chatbots Robotic Process Automation) to modernize the support desk. This person will automate processes to improve response times and enhance user experience. This person will design and implement improvements to support systems developing automation solutions including AI chatbots and RPA. This person will analyze current support processes to identify opportunities for automation and efficiency improvements. This person will develop test and deploy custom solutions to enhance the capabilities of existing support tools and systems. This person will integrate AI and machine learning technologies into support processes to enable predictive and proactive support capabilities. This person will create and maintain documentation for all developed solutions including technical specifications and user guides. This person will collaborate with the support team to gather requirements and feedback for new tools and improvements. This person will monitor the performance and effectiveness of implemented solutions making adjustments and optimizations as needed. This person will stay current with emerging technologies in IT service management and support automation. This person will provide technical guidance and training to the support team on new tools and automated processes. This person will ensure all developed solutions comply with security requirements and organizational standards.

• SECRET Security Clearance Required
• CSSLP GSEC or SecurityC cerification (for Junior / Journeyman roles)
• CISSP-ISSAP certification (for Senior role)
• We are actively seeking multiple levels:
• Junior: 0 - 3 years of experience Bachelors Degree
• Journeyman: 4 - 7 years of experience Bachelors Degree
• Senior: 8 years of experience Bachelors Degree
• Good communication skills self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise ( office with computersphoneand printers) and /or occasional Loud noise (airfield large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job the employeeis required tosit stand talk andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable toutilizeour online application system due to a disability. Please send your request

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age race national or ethnic origin genderveteransstatus disability sexual orientation gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA) with a generous matching program
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors including but not limited to location the individuals particular combinaition of education knowledge skills competencies and experience as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $107000 - $220000.

Required Experience:

IC