Support Services Specialist
Job Location:
Baltimore, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This position is located in the Support Services Division (SSD) at a VA Regional Office (RO). The Support Services Specialist performs facilities management property management government vehicle management serves as the primary/alternate PIV coordinator and completes other administrative tasks under the supervision of the Supervisory Support Services Specialist and/or the Chief Support Services Division.
Specific duties include:
- Evaluates and provides input for efficient utilization of space to include floor plans and design ensuring proper cubicle design and required infrastructure.
- Provides property management services including facilities trouble calls analyzing equipment requirements remedying equipment repairs conducting inventories and disposing of equipment and furniture.
- Oversees the fleet management program by coordinating day-to-day functions by documenting and authorizing operators scheduling utilization and maintenance and submitting required reports.
- Conducts fact-finding or analyses to determine facility requirements based on RO organizational needs service deficiencies and appropriate resolutions to identified issues.
- Responsible for the administration of the Personal Identify Verification (PIV) system ensures proper issuance of PIV cards and manages administration roles. Acts as the PIV liaison as required.
- Provide forms and publication services which consists of printing reproduction and distribution of forms. Ensures equipment requirements are met for all forms and publications activities.
- Evaluates and provides input into security plans and reports. Coordinates building security with appropriate authorities. Produces all reports associated with security.
- Evaluates and provides input and recommendations for procedural improvements in all administrative functional areas.
- Coordinates with acquisition personnel in acquiring office supplies and equipment stores and distributes office supplies and equipment and conducting inventories.
- Participates in the development and implementation of policies and procedures.
- Participates in the stations safety program by providing input tracking and implementation of safety related items.
Work Schedule: Full time Monday through Friday 8:00 AM- 4:30 PM.
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Support Services Specialist; 37333A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
To qualify for this position applicants must meet all requirements by the closing date of this announcement: 08/07/2026.
INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR):
EDUCATION: Graduate Education: Major study -- public administration business administration industrial engineering industrial management or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. 3 full academic years of graduate-level education or a Ph.D. or equivalent doctoral degree is creditable for GS-11.
OR
SPECIALIZED EXPERIENCE: One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan organize and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include:
- Management analyst or technician or other work that included study analysis or evaluation leading to the development or improvement of managerial or administrative policies practices and procedures.
- Administrative officer or assistant budget administration program analysis or other work that demonstrated knowledge of an organization and its functions and the ways in which support services can facilitate the work of the organization.
- Office management experience that included responsibility for directing a variety of support services such as typing mail processing purchase of supplies and equipment etc.
- Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures controls production progress reporting etc. to insure the efficient operation of an organization.
- Military experience that included responsibility for directing a variety of support functions such as communications property management mail service facilities and equipment maintenance etc.
OR
COMBINATION: Applicants may also combine education and experience to qualify at this level. To compute the percentage divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
- For a GS-11 position you must have served 52 weeks at the GS-9 level.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement.
MINIMUM QUALIFICATION REQUIREMENT:
GS-11 Specialized Experience: Specialized experience is defined as:
- Experience developing and interpreting administrative policies and requirements and reviewing the work of other team members.
- Experience assisting with any facility issues equipment service operation design projects; and analyzing and assessing the efficiency and effectiveness of various administrative programs.
- Experience with the renovation of existing office space relocation of a team and/or office facility improvements workspace adjustments and/or minor construction etc.
- Experience administering government regulations relating to environmental health safety and/or security standards which can be gained through such activities as conducting safety and/or security inspections assisting or monitoring a safety and/or security program and/or identifying and/or resolving safety and/or security deficiencies.
- Experience analyzing use of space and facilities safety and/or security inspections and/or minor construction budgets etc. and advising management accordingly.
- Experience in s property management inventory of supplies and/or equipment procurement of supplies and/or equipment and/or vehicle management etc.
- Experience in administration and management of an identity card program to include cardstock inventory management card issuance administrative oversight of role-holders and issuing cards as necessary.
OR
Three (3) full years of doctoral level education or a Ph.D. or equivalent doctoral degree in a major study - public administration business administration industrial engineering industrial management or other administrative or management fields related to the position to be filled;
OR
Equivalent combinations of Specialized Experience and Graduate level education. To compute divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond 1 year by 18. Add the two percentages. The total percentage must equal at least 100% to qualify.
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.
Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work is primarily sedentary. There are occasional periods of walking standing bending and carrying light items.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
This is a bargaining unit position.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) for more information.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
For more information on the Who may apply eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA please review the
Procedures for Requesting a Reasonable Accommodation for Online Assessments. should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
