Support Partner Mesa, AZ

Support PartnerA New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core valuesCompassion Passion for Results Collaboration Accountability Integrity and Conscientiousnessguide us in creating meaningful lasting impacts in the communities we : $20 hrSchedule: Tuesday - Saturday 3pm - 11pmJob Summary: The Support Partner is responsible for maintaining a safe secure and supportive environment for clients staff and visitors at the East Valley Mens Center. This position provides direct client support through trauma-informed person-centered practices; monitors daily shelter operations; responds to crises; enforces program expectations; maintains facility safety and cleanliness; completes required documentation; and supports the continuous operation of a 24-hour residential shelter. Working collaboratively with Case Managers and Program Leadership the Support Partner promotes client accountability independent living skills and successful program :Provide direct client support using trauma-informed person-centered practices that promote safety dignity respect accountability and client engagement. Build and maintain professional relationships with clients while fostering a safe supportive and recovery-oriented residential environment. Monitor client activities interactions and facility operations to promote safety security program compliance and a positive community living environment. Observe document and report changes in client behavior condition safety concerns or program participation to appropriate staff. Educate clients regarding program expectations agency policies available resources daily schedules and community standards. Encourage client participation in case management services life skills development employment educational opportunities and other program activities that support self-sufficiency. Respond appropriately to client crises behavioral concerns medical emergencies and other incidents using trauma-informed de-escalation techniques sound judgment and established agency procedures. Conduct routine security rounds and facility inspections to identify safety hazards maintenance needs security concerns and policy violations. Maintain continuous awareness of the shelter environment to proactively identify and address safety security operational and client service needs. Monitor building access resident movement visitor activity and common areas to maintain a safe and secure environment. Assist with client admissions orientations room assignments transfers discharges and other shelter operations in accordance with established procedures. Prepare client rooms and common areas to support occupancy program operations and a welcoming environment. Perform housekeeping sanitation laundry and general facility maintenance duties in accordance with health safety licensing and agency standards. Prepare serve and store food in accordance with food safety sanitation licensing and agency requirements. Monitor inventory levels of food supplies equipment program materials and client necessities and notify appropriate staff when replenishment is needed. Administer monitor document or assist with client medications in accordance with agency policy applicable regulations and assigned responsibilities. Operate agency systems equipment communication devices security systems and other technology necessary to support shelter operations and maintain accurate records. Complete accurate and timely documentation including shift reports incident reports inspections logs client records medication records (when applicable) and other required documentation. Communicate effectively with clients coworkers supervisors volunteers community partners emergency responders and other service providers to support continuity of care and shelter operations. Collaborate with Case Managers and Program Leadership to support client success and effective program operations. Support a collaborative team environment by assisting coworkers during high-volume periods responding to changing operational priorities and contributing to consistent service delivery. Assist with the orientation onboarding and on-the-job training of new employees by modeling best practices and sharing operational knowledge as assigned. Safely operate agency vehicles and transport clients when authorized and assigned. Remain at the assigned work location and ensure appropriate shift coverage until properly relieved in accordance with agency procedures. Maintain all required licenses certifications and training necessary to perform the essential functions of the position. Use effective communication conflict resolution and problem-solving skills to promote a respectful collaborative and professional environment for clients coworkers volunteers and visitors. Participate in required meetings trainings emergency drills and professional development activities. Exercise professionalism accountability ethical decision-making flexibility and sound judgment while representing A New Leaf. Maintain appropriate professional boundaries with clients while treating all individuals with dignity respect and other duties as assigned in support of program department and organizational : No minimum educational requirement. Relevant work experience demonstrated skills lived experience training or a combination of education and experience that enables successful performance of the essential functions of the position will be : Previous experience working in a homeless shelter residential program behavioral health substance use treatment social services customer service security healthcare hospitality or a related field is working with individuals experiencing homelessness mental health conditions substance use disorders trauma or other barriers to housing stability is de-escalating conflict responding to crises and working effectively in a fast-paced environment is Conditions/Physical Requirements:Work is performed onsite within a 24-hour residential shelter environment. Regular and direct interaction with clients experiencing homelessness behavioral health conditions substance use disorders trauma and other complex challenges is required. Frequent walking standing bending reaching and movement throughout the facility and program areas is required. Ability to sit stand walk bend kneel crouch reach push pull and perform repetitive movements throughout the workday. Ability to occasionally lift carry push or move supplies donations food equipment or other materials weighing up to 25 pounds independently. Heavier items may require team lifting or mechanical assistance. Position requires responding to emergencies client crises behavioral incidents and other unexpected situations while maintaining professionalism sound judgment and adherence to agency safety involves exposure to environmental conditions associated with providing direct services in a residential shelter. Employees are expected to follow established safety procedures infection control practices and agency requires flexibility to work assigned schedules which may include days evenings weekends holidays or overnight shifts (for designated positions) and remaining on duty until properly relieved as operational needs accommodations may be made to enable individuals with disabilities to perform the essential functions of the position in accordance with applicable Requirements: Must Be At Least 21 Years of AgeClass One Fingerprint Clearance CardDCS Central Registry Background CheckDrug ScreeningCPR/First Aid CertificationTherapeutic Options Training Valid Unrestricted Drivers LicenseCurrent Auto Liability Insurance39 Month Motor Vehicle RecordAdhere to all organizational policies including the Code of Conduct professional standards and relevant Reporter Requirements:As a mandated reporter under Arizona statute A.R.S. 13-3620 you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor Manager Director Clinical Director or Chief Officer who will assist in making the appropriate report to should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services while other cases should be reported to law To: Program Manager Supervisory Responsibilities: None