Support Operations Specialist

Manages client expectations and ensures the delivery of business services products and solutions to ensure client satisfaction retention and brand preservation.

Takes responsibility for the quality of service delivered to clients ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.

May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities timeframes and resources); provide in-depth training in databases and products and assist with pricing products.

Develop and manage deployment of Tech & Apps products.

In charge of communication with clients on Tech & Apps projects / solutions.

Provide technical support to clients when required.

Analyze the customers requirement and ensure that the outcomes are delivered on time follows high quality standards and meets customers expectations

Researches analyzes and responds to client inquiries that are routine in nature.

Bachelors degree or an equivalent combination of education and relevant professional experience.

Experience in customer support business operations project coordination healthcare administration technology support or a related field.

Strong problem-solving analytical organizational and follow-through skills.

Experience using ticketing systems customer relationship management platforms or comparable support tools.

Excellent written and verbal communication skills with the ability to communicate clearly with both business and technical audiences.

Ability to manage multiple priorities in a fast-paced client-focused environment.

Demonstrated ability to coordinate across functions and build effective stakeholder relationships.

Proficiency with Microsoft Office applications and common business systems.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.