Enter a job title or keyword

Support Engineer

Retool

Job Location:

New York City, NY - USA

Yearly Salary: $ 112500 - 184000

Posted: 25 August 2026 (8 hours ago)

Application Deadline: 22 November 2026

Vacancies: 1 Vacancy

Job Summary

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics handling support workflows building admin dashboards and countless processes you might never have thought of. But most companies dont have the resources to properly invest in these tools leading to a lot of old clunky internal software or worse teams still stuck in manual and spreadsheet workflows.

AI has changed who gets to build software. The definition of developer now includes analysts operators and domain experts creating solutions directlyand the tools they reach for are multiplying by the week. Thats both an opportunity and a challenge: as more people build with more AI tools the risk of shipping ungoverned software into production grows just as fast.

At Retool were building the platform that makes all of it safe to ship. Build with any AI tool you want then deploy into one place that connects to your real business data enforces enterprise policies automatically and lets teams create once and reuse everywhere with shared trusted components. The cost of building software has collapsed. The cost of governing it hasntand thats the problem we solve.

Developers and domain experts have already automated over 100 million hours of work on our platform freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it safely and within enterprise guardrails.

Lets build the future together.

WHY WERE LOOKING FOR YOU:

In the last year weve grown our customer base over 5x and continued to enhance our product. As a result we have more questions feedback and tickets coming in than ever before from developers using Retool. As we continue to grow were adding more customer-centric support engineers to help our customers build the systems and tools they need to run their business.

WHO YOULL WORK WITH

Youll work with other support engineers and software engineers to diagnose troubleshoot and solve customer problems. Youll also help train new coworkers on supporting our users. Support is a small team today but rapidly expanding to match our customer growth.

Youll be joining a broader team of Retools who are passionate about serving our customers enjoy collaborating to build an incredibly innovative product and bring energy and curiosity to everything they do. If this sounds like you wed love to hear from you!

WHAT YOULL DO:

Talk to users every day via Service Cloud and Zoom
Teach Retool users best practices around performance and development workflows
Explore our codebase logs and test instances to debug difficult problems
Troubleshoot new bugs and formalize bug reports
Represent customers internally and advocate for key issues
Contribute to our documentation
Help users debug issues with many different database types and APIs
Analyze and improve our support operations--theres always new Retool apps to build!
Help us track support metrics and share findings you identify

THE SKILLSET YOULL BRING:

2-4 years of experience working in technical and customer-facing roles
Intermediate understanding of JavaScript and web development
Experience supporting a SQL or NoSQL database management system
Ability to communicate effectively through writing and in person
Ability to think on your feet and come up with creative solutions to non-obvious problems
Ability to empathize with customer challenges
Proven ability to diagnose and resolve complex issues in high-availability production web environments
Strong understanding of RESTful APIs latency bottlenecks and error handling in web services
Ability to diagnose infrastructure-related incidents affecting SaaS uptime including degraded service performance and regional outages
Bonus points if you hold a relevant cloud certification such as AWS Certified Cloud Practitioner AWS Certified Solutions Architect Google Cloud Associate Cloud Engineer or equivalent
Additional bonus points if you know React and can fix minor bugs in our codebase

Retool offers generous benefits to all employees and hybrid work location. For more information please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK please refer to our careers page and review the indicated locations.

Required Experience:

Apply Now