Support Coordinator

Leidos is seeking a Support Coordinator to provide operational administrative and technical assistance coordination support for CDC Division of HIV Prevention (DHP) programs and data management activities. This role supports request intake workflow coordination documentation management operational reporting meeting coordination and tracking of technical assistance and program activities. The successful candidate will work closely with program leadership and technical leads to improve operational efficiency facilitate collaboration and support timely execution of program priorities.

Primary Responsibilities:

• Coordinate intake assignment tracking status reporting and documentation of technical assistance requests and related program activities.
• Coordinate meetings action items schedules and follow-up activities across program teams.
• Experience supporting onboarding user support request management or helpdesk-style operations.
• Track tasks deliverables risks issues operational activities and customer-directed requests.
• Support preparation of reports dashboards presentations meeting minutes and status updates.
• Maintain documentation repositories operational records SOPs knowledge management assets and project artifacts.
• Support program communications meeting coordination and dissemination of program information and action items.
• Assist with onboarding training coordination technical assistance logistics and user support processes.
• Support process improvement workload management operational efficiency and knowledge management initiatives.
• Collaborate with program managers and technical leads to support program execution operational continuity and timely fulfillment of program priorities.

Basic Qualifications:

• Bachelors degree in Business Administration Public Administration Information Systems Communications Public Health Health Sciences or related discipline.
• 2 years of experience supporting project coordination operations program support administrative functions customer service or technical assistance coordination activities.
• Strong organizational communication documentation and coordination skills.
• Experience with Microsoft Office products including Excel PowerPoint Teams and SharePoint.
• Experience tracking multiple tasks priorities action items and stakeholder requests.
• Ability to manage competing priorities and work effectively in a team environment.
• Ability to obtain/maintain a Public Trust Security Clearance.

Preferred Qualifications:

• Experience supporting CDC HHS or other federal agencies.
• Experience supporting technical assistance coordination surveillance research healthcare laboratory analytics or public health programs.
• Familiarity with workflow management issue tracking or project management tools such as Jira Azure DevOps ServiceNow or similar platforms.
• Experience preparing executive briefings reports dashboards meeting documentation and status reports.
• Experience supporting Agile teams PMO functions operational support knowledge management or program coordination activities.
• Experience coordinating training events meetings workshops or program support functions.
• Experience supporting geographically dispersed or hybrid teams.

Preferred Certifications:

Certified Associate in Project Management (CAPM); Agile Fundamentals; Microsoft Office Specialist (MOS); ITIL Foundation; or equivalent certifications.

Work Location and Travel:

This position is primarily remote and open to candidates nationwide. Atlanta-area candidates are preferred to attend occasional in-person meetings or collaboration activities at CDC facilities.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.