Supply Chain OCM Lead

At we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Are you energized by change and inspired by helping others successfully navigate it Were looking for an Organizational Change Management Lead to support our Fulfillment 2030 strategy. This is a high-profile initiative and a key priority within our Supply Chain End-to-End Program and a critical enabler of the enterprises Vision 2030 goals.

In this role youll help lead the organization through a transformational journey building excitement understanding and adoption as we implement a major warehouse management system replacement and reimagine the processes that will power our future. Youll be joining the Projects Team within Merch Supply Chain Operations working alongside top project managers and helping build out our change management skill set.

If youre passionate about bringing people along through meaningful change and want to make a lasting impact across the Order Fulfillment Center and beyond wed love to hear from you.

What Youll Do

Responsibilities:

• Use established frameworks and tools (e.g. stakeholder analysis readiness assessments communication planning) to drive consistent scalable change practices across initiatives.

• Define and deliver an integrated change strategy aligned to business objectives ensuring a cohesive approach across process technology and organizational initiatives.

• Lead impact assessments to understand how work roles and processes will change; identify risks and implement targeted readiness actions to prepare teams for adoption.

• Develop clear actionable change management communication and editorial plans for high profile large-scale efforts that engage cross-functional stakeholders at all levels while enabling leaders to effectively champion change.

• Coordinate the execution of change management communication and editorial plans working with partners to ensure regular and seamless communication is in place with little oversight.

• Draft edit and deliver clear compelling messaging tailored to multiple formats and audiences.

• Design and deliver practical training and capability-building initiatives that equip teams to perform in future-state ways of working and close skill gaps.

• Establish success metrics track adoption and progress and continuously refine strategies to ensure changes are sustained and deliver intended business results.

• Collaborate with program leaders business teams HR partners and change champions to build alignment reinforce ownership and embed change into day-to-day operations.

• Analyze structures processes and ways of working to identify improvement opportunities and ensure changes increase efficiency clarity and overall effectiveness.

• Act as liaison with internal and external consultants as appropriate ensuring adequate information is readily available and coordinating activities in line with the project plan.

• Develop and lead hypercare plans that extend beyond change efforts providing targeted support issue resolution and reinforcement to stabilize adoption and ensure a smooth transition into new ways of working.

• Establish and execute sustainment plans that embed changes into standard operations reinforce behaviors over time and ensure long-term adoption and business value realization.

• May assume people management responsibilities and provides coaching and mentoring to subordinate group.

• Assume additional related responsibilities as requested.

Health and Safety Requirement:

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

Skills and Qualifications:

• BA/BS required

• 5 years of relevant experience required

• Experience leading or supporting change initiatives that impact processes tools or organizational structures and drive adoption

• Strong working knowledge of change management approaches including stakeholder engagement readiness communication and training

• Ability to assess how changes impact roles processes and ways of working and translate that into clear actionable plans

• Strong communication skills with the ability to influence audiences at all levels and help leaders effectively communicate change

• Strong written and verbal editorial skills with the ability to both draft and edit customized messaging tailored to multiple audiences and delivered in multiple formats

• Ability to define success measures track adoption and use data to adjust and improve outcomes

• Proven ability to work across teams and build alignment with business leaders and project partners

• Solid understanding of how business processes and organizational dynamics work with a focus on improving effectiveness

• Ability to work independently and deliver high-quality results with minimal supervision while managing competing priorities

• Strong computer skills including fluency with Microsoft Office suite (Co-Pilot Word Excel PowerPoint etc.)

• Comprehensive functional process and/or technical skills related to project area; subject matter expert

If you care about the outdoors joining is a great way to feel good about what you do. Our benefits package makes a good thing even better with programs and perks designed to support your health and financial goals. Plus maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what weve identified and you think youd be great at this role wed love to learn more about you! At we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.