Supplier Enablement Specialist

Our client is a leading financial services organization supporting businesses with commercial payment solutions.  They are seeking a Supplier Enablement Specialist to help business customers transition supplier payments from traditional paper checks to electronic payment methods including commercial card and ACH.

In this role you will conduct supplier outreach explain approved electronic payment options facilitate enrollment and coordinate with business customers and internal teams to resolve questions and manage exceptions.  The ideal candidate brings direct supplier enablement experience professional phone and email communication skills and the ability to manage a high volume of cases accurately while supporting broader payment conversion goals.

The Details:

• Location: Remote (must be able to work across U.S. time zones)
• Duration: Approximately a 12-month consulting role with the possibility of extension (must be able to work on Blends W2 without sponsorship)
• Benefits: We do offer benefits to our full-time consultants including Health Vision Dental 401K plan Life Insurance Pretax Commuter Benefits and an incredibly supportive team cheering you on!

What youll do:

Supplier Outreach & Electronic Payment Conversion

• Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns.
• Explain approved electronic payment options their benefits and applicable program requirements.
• Communicate with each business customers payment strategy and relevant operating guidelines clearly and professionally.
• Answer supplier questions address common concerns and help suppliers understand the steps required to adopt electronic payment methods.
• Manage follow-up activities to move each supplier through enrollment closure or formal handoff.
• Support campaign objectives by encouraging supplier participation and adoption of electronic payment solutions.

Supplier Research & Stakeholder Coordination

• Review assigned supplier records and verify available contact information and payment details.
• Research supplier questions and provide timely accurate responses within established guidelines.
• Coordinate communication among business customers suppliers and internal financial institution teams.
• Identify questions or situations that fall outside standard procedures and route them to the appropriate team.
• Escalate commercial technical policy compliance and other nonstandard issues as needed.

Enrollment Documentation & Case Management

• Enroll suppliers when their circumstances align with established operating procedures and approved guidelines.
• Identify exceptions and route nonstandard enrollment requests to the designated team for review and resolution.
• Maintain accurate records of supplier outreach responses enrollment progress follow-up requirements and final case status.
• Track assigned cases through completion or handoff ensuring appropriate documentation and follow-through.
• Provide accurate activity data to support monthly reporting campaign tracking and overall program performance.
• Manage multiple supplier cases and follow-up activities while maintaining productivity accuracy and attention to detail.

Compliance & Quality

• Follow applicable policies procedures operating guides regulatory requirements and quality standards.
• Apply approved solutions consistently and recognize when additional review or escalation is required.
• Maintain accurate records and documentation in a regulated financial services environment.
• Balance productivity and responsiveness with careful execution across repetitive high-volume workflows.
• Work independently while following client priorities established processes and escalation procedures.

Qualifications :

Education & Experience

• 5 years of experience in client service sales operations financial services payments or a related field.
• At least 2 years of direct supplier enablement experience supporting electronic payment adoption.
• Professional outbound calling or sales experience including the ability to communicate effectively with business contacts.
• Experience in supporting supplier onboarding business payments commercial cards ACH Treasury Management accounts payable or payment conversion initiatives is preferred.
• Experience working with a bank payment provider fintech organization or large corporate payments program is a plus.
• Experience in a regulated or compliance-driven environment is preferred.

Technical & Operational Skills

• Moderate Microsoft Excel proficiency including formulas filtering sorting and formatting.
• Experience using CRM systems call-tracking platforms workflow tools or case-management systems.
• Ability to review records research questions apply approved solutions and maintain accurate documentation.
• Strong organizational skills and the ability to manage multiple cases follow-ups and competing priorities.
• Ability to meet deadlines while maintaining quality and attention to detail.

Communication & Professional Skills

• Strong verbal communication skills and a professional confident telephone manner.
• Clear and effective business email writing and stakeholder communication skills.
• Ability to explain processes and payment options in straightforward easy-to-understand terms.
• Strong problem-solving skills and the judgment to distinguish routine questions from issues requiring escalation.
• Ability to work independently while collaborating effectively with suppliers business customers and internal teams.
• Reliable follow-through attention to detail and a consistent focus on service quality and campaign goals.

Additional Information :

The starting pay rate for this role is $40.00 per hour.  Actual compensation within the range will be dependent on several factors including but not limited to relevant experience skills certifications training and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical dental vision 401K PTO commuter benefits spending accounts life insurance disability coverage and EAPs.

A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients we believe as a Talent Solutions Company we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history our growth and continues to have a profound impact on our success.  We are determined to have equality in the workplace within our team and as an extension of our clients team.

BLEND360 is an equal opportunity employer.

Remote Work :

Yes

Employment Type :

Contract