Supervisory Veterans Service Representative (Assistant Coach)

Specific duties include:

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the teams quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the teams assigned outcomes.
• Gathers interprets and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws rules and regulations and their effect on the establishment of new policies procedures and/or methods of operation.
• Monitor leave balances approve/deny leave and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Work Schedule: Full Time Monday - Friday 6:00am - 6:00PM
Compressed/Flexible: May be available as determined by the hiring office
Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach); PD02102A
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required.

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement:07/27/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-12 Grade Level:

• Specialized Experience:
• To qualify for the Supervisory Veterans Service Representative (Assistant Coach) GSposition you must have at least one (1) year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal service obtained in either the public or private sectors. Specialized experience is defined as work that involves:
  • Providing quality assurance or auditor functions related to claims processing and benefit determination;
  • Adjudicating and authorizing of compensation pension and claims;
  • Providing determination to reconsider claims appeals cases; and Preparing presentations to reconsider claims appeals cases.
• Education Substitution: There is no educational substitution for the GS-12 grade level.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work normally involves mental rather than physical exertion.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

This job does not have an education qualification requirement.