Supervisory Prosthetic Representative

Duties Include but not limited to the following:

• Serves as a Prosthetic Representative (Supervisor) completing a variety of assignments projects activities to meet long-and-short term program goals.
• Performs technical administrative and analytical prosthetic related assignments. Leads projects and project teams.
• Provides supervision administrative management and direction to staff with responsibility for planning and directing the staff activities.
• Serves as a representative on local facility committees workgroups and teams to address a variety of issues initiatives and projects.
• Assures compliance with accrediting agency and regulatory requirements; establishes and monitors performance and quality metrics; reviews and modifies work processes to achieve efficiency and effectiveness; ensures customer satisfaction; and takes corrective actions as needed.
• Conducts visits to VISNs and VHA locations to collect review and analyze their best practice information.
• Drafts develops and implements local organizational policies directives and procedures that are consistent with national policies procedures and programs.
• Maintains awareness of requirements regarding The Joint Commission standards of care.
• Keeps abreast of current issues in the health care industry and technological advancements and provides subject-matter expertise to senior officials as needed.
• Provides training advice and guidance related to various administrative functions including statistics data analysis budgeting to include budget execution; contracting procurement human resources logistics/space equipment and supplies.
• Oversees Prosthetic Orthotic optical laboratories including restorations activities.
• Supervises staff that serves as an advisor to clinicians regarding selection prescription and acquisition of prosthetic devices involving furnishing information on new developments in the field of prosthetics and sources of supply for such devices; Interprets prescriptions of clinicians to make certain that proper prosthetic devices are selected.
• Program responsibility for contracting procurement; PSAS clinical services customer service/reception associated with medical rehabilitative and durable medical equipment devices home durable medical equipment delivery and installation.
• Prepares and authorizes purchase orders for a wide variety of prosthetic and orthotic devices.
• Serves as a contract officer representative (COR) for contracts and chair facility committees and administer benefit programs.
• Monitors contracts for compliance with the statement of work; and receives analyzes and completes requests for prosthetic equipment and services.
• Oversees contract programs such as orthotics/prosthetics home oxygen durable medical equipment eyeglasses and benefit programs such as home and structural alterations automobile adaptive equipment clothing allowance.
• Oversees activities for visual or hearing devices orthotics/prosthetics assistive technology and contract development.
• Identifies and selects national CMS/ Health Care Procedural Coding System (HCPCS) codes are entered and billed to ensure proper reporting.
• Conducts data analysis using statistical data to prepare various reports regarding prosthetics and sensory aids.
• Collaborates with clinical staff and Supply Chain Management to ensure surgical implants are Federal Drug Administration (FDA) approved; Collaborates with clinical staff when devices and equipment require repair or replacement and takes necessary actions to resolve issues.
• Responds to a variety of policy and correspondence inquires related to contractors Congressional inquiries Veteran concerns specialty benefits program issues new local and national guidelines implementation and develops tools that allow monitoring of a quality assurance program.
• Participates in the departments public relations activities. Provides education and training to Veterans caregivers VA clinical teams and PSAS staff. Provides training to PSASs employees.
• Completes human resources assignments including drafting and developing position descriptions functional statements performance standards and competencies.
• Interviews and selects candidates and recommends promotions special advancements for performance and special advancements for achievement.
• Counsel employees and initiate disciplinary actions; administers the veterans appeal process. Monitors time and attendance for PSASs staff.

Work Schedule: 8:00am to 4:30pm Monday thru Friday
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: FS-006720 Prosthetic Representative (Supervisor)
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education. Individual must meet at least one of the requirements below.
  • Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research analyze comprehend and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing spreadsheet development and database management; and ability to work independently and as a member of a team; or
  • Education. A bachelors degree from an accredited educational institution AND at least 24 semester hours in course work related to health care public administration or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy physical therapy kinesiotherapy social work psychology prosthetics orthotics respiratory therapy assistive technology business law leadership healthcare public administration or business management. This course work may have been completed within the degree or in addition to the degree; or
  • Experience/Education Combination. Equivalent combinations of experience and education are qualifying.
  • English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English. See Chapter 2 section D paragraph 5a this part.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-12
Specialized Experience: At least one year of experience equivalent to the GS-11 grade level. Qualifying specialized experience is defined as work performed independently and with minimal supervision. Prosthetic Representatives provide oversight administration and coordination for a number of services including but not limited to procurement clinical services customer service/reception inventory management associated with medical rehabilitative and durable medical equipment devices; home durable medical equipment delivery/set-up/installation; visual or hearing devices; assistive technology; and orthotics/prosthetics. The Prosthetic Representative assists with management and oversight of contract programs such as home oxygen durable medical equipment and eyeglasses. They are responsible for the administration of benefit programs such as home and structural alterations automobile adaptive equipment and clothing allowance. The Prosthetic Representative is aware of rehabilitative treatment goals and strategies that are unique to patients in order to obtain specialized service programs.(below) When non-contract products are required the Prosthetic Representative assists the clinical team in developing appropriate justifications to ensure access to the most clinically appropriate products and services when such as product functionality not available with contract products and services. The Prosthetic Representative works directly with Veterans and clinical teams to assist with applications and answer questions related to benefit programs that cannot be handled by lower level employees. They provide recommendations to the treatment team regarding the development of prescriptions and provide technical assistance and guidance on planning and coordination efforts to address complex patient medical and rehabilitative needs for equipment services and benefits. They develop and monitor quality improvement metrics to ensure the program is functioning in accordance with all established guidelines; may assist with oversight duties including making work assignments monitoring work flow providing input on performance resolving daily workplace issues and maintaining efficient flow of patient care. They may provide training to PSAS staff and other medical center employees students and/or trainees.

Preferred Experience: (1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research analyze comprehend and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing spreadsheet development and database management; and ability to work independently and as a member of a team; or (2) Education. A bachelors degree from an accredited educational institution AND at least 24 semester hours in course work related to health care public administration or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy physical therapy kinesiotherapy social work psychology prosthetics orthotics respiratory therapy assistive technology business law leadership healthcare public administration or business management. This course work may have been completed within the degree or in addition to the degree; or (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying.

Reference: For more information on this qualification standard please visit full performance level of this vacancy is GS-12. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-12.

Physical Requirements: The work of the incumbent is primarily sedentary. There is some walking standing bending and carrying of items such as equipment and supplies provided to beneficiaries. Moderate lifting (15-44 pounds) light carrying (under 15 pounds) pushing (1 hour) use of fingers both hands required walking (1 hour) standing (1 hour).