Supervisory Mobility Transportation Specialist

***THIS IS NOT A VIRTUAL POSITION YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major duties include but are not limited to:

• Manages the Veterans Transportation Program at the facility which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments within the Medical Centers catchment area.
• Orchestrates travel for eligible enrollees through mileage reimbursement and contracted travel modes.
• Plans develops evaluates markets and directs key administrative activities in multiple programs related to transportation system for Veterans active duty service members Caregivers and others in metropolitan and rural/remote rural areas especially those which are disabled frail elderly or receiving life dependent treatments (dialysis chemo therapy radiation therapy etc.).
• Conducts complex and special studies for efficiency and productivity and recommends changes or improvements in work methods and procedures.
• Identifies resources (staffing funding equipment facilities) required to support varied level of program operations.
• Manages transportation budget analyzes organizational budgets and provides advice and recommendations to Medical Center management as appropriate including critical budget areas and all Transportation program matters.
• Serves as Contracting Officer Representative for all transportation contracts including common carrier special mode ambulance and air ambulance.
• Provides consistent and effective outreach to community transit authorities.
• Coordinates the preparation and submission of recurring monthly quarterly and annual performance improvement reports management briefings summaries and a wide variety of nonrecurring reports.
• Assures performance measures and standards issued by various accrediting regulatory and higher agency authorities.
• Performs the full range of supervisory responsibilities to include but not limited to establishes guidelines and performance expectations for staff; observes and evaluates employees performance; provides advice counsel and instruction to employees on both work and administrative matters; hears and resolves minor complaints and grievances; reviews approves or disapproves leave requests; adjusts work procedures among staff according to workload etc..
• Assures that all transportation staff obtains and maintains appropriate licenses certifications and training appropriate for each position.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday 8:00am to 4:30pm

Recruitment & Relocation Incentives: May be authorized for highly qualified candidates.

Critical Skills Incentive (CSI): Not approved

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. This position requires the application assessment and questionnaire to be fully completed. The assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See Required Documents below for details.

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

IN ORDER TO QUALIFY FOR THIS POSITION AT THE GS-11 LEVEL YOU MUST MEET THE FOLLOWING REQUIREMENTS:

Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given the applicant the particular knowledge skills and abilities required to successfully perform the duties of a Supervisory Mobility Transportation Specialist - Mobility Manager experience that demonstrated a knowledge of the transportation function(s) of the position and that is typically in or related to the work of the position to be filled. Specialized experience includes: fleet management and/or common carrier transportation; planning and directing administrative activities related to transportation; prioritizing program resource when conflicts arise; analyzing and evaluating information pertinent to the efficient and effective operation of a transportation program; and providing leadership/supervision instruction/counsel to employees. NOTE: Experience must be fully documented on your resume and must include job title duties month and year start/end dates AND hours worked per week.

-OR-

SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Requires successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related with a major study in accounting business administration business or commercial law commerce economics engineering finance industrial management statistics traffic management transportation motor mechanics or other fields related to the Supervisory Mobility Transportation Specialist - Mobility Manager position. Such education must demonstrate the knowledge skills and abilities necessary to do the work of the position.

-OR-

COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience as described above may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge skills and abilities necessary to do to the work of the position such as accounting business administration business or commercial law commerce economics engineering finance industrial management statistics traffic management transportation motor mechanics or other fields related to the Supervisory Mobility Transportation Specialist position-Mobility Manager.

Your qualifications will be evaluated based on your application materials (e.g. resume supporting documents) your responses on the application questionnaire and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Conflict Management
• Influencing/Negotiating
• Manages Resources
• Partnering
• Planning and Evaluating

Supervisory Situational Judgment Test. Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment and decision-making skills that align with relevant competencies organizational values and best practices. Assessment results may be used as part of the evaluation ranking and referral process. This is not a timed test however the assessment is expected to take approximately 45 minutes or less to complete. The assessment for this application does not include a cut score for a minimum level of required proficiency in these critical general competencies. However you must answer each item in the assessment.

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Physical Requirements: The work is primarily sedentary although some slight physical effort may be required. Travel will be required on a periodic basis.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at