Supervisory Medical Support Assistant

This position is responsible for the direction of a highly complex consolidated Radiology program that includes General Radiography Fluoroscopy Computed Tomography Magnetic Resonance Imaging Nuclear Medicine Molecular Imaging Positron Emission Tomography General Ultrasound Vascular Ultrasound and Interventional Radiology programs. The supervisor performs duties related to the receipt intake and indexing of health and administrative information and supervises all Advanced Medical Support Assistants (AMSA) in the service.
The Supervisory Medical Support Assistant (SMSA) is responsible for ensuring the management of accurate and timely patient care coordination in all divisions; modalities of Radiology coordinating all clinic administrative support activities in conjunction with the Administrative Officer (AO) Chief of Radiology and other staff to provide administrative staff coverage to assure quality patient care coordination. Will serve as an active member of the Radiology supervisory team informing the AO on all matters requiring their attention and/or action. Participates in the formulation of plans; determination of goals with service; conducts Continuous Quality Improvement reviews in program areas. Supervisor MSA is delegated authority to accomplish assigned programs performing the full range of supervisory duties and responsibilities to effectively utilize the manpower and resources allocated to the Radiology. This includes setting team goals and technically directing the work of subordinates. It requires planning assigning reviewing and accepting/rejecting work done by subordinates. The Supervisor MSA will make work assignments set/negotiate deadlines and designate completion dates. Supervisor MSA makes final decisions on selections evaluates performance and takes disciplinary action when necessary. Coordinates leave approving time arranging cross coverage to ensure adequate coverage for assigned areas and other related activities of personnel assigned to Radiology. The supervisor instructs employees in assigned tasks and job techniques conducts formal and informal on-the-job training and answers questions on procedures policies and directives. Works with subordinates to complete appointment processing in a timely manner. It also involves providing education (and re-education) to referring clinicians on how to timely/completely/accurately complete radiology orders. The Supervisor MSA evaluates and determines results plans and institutes administrative methods and procedures; establishes or recommends program objectives. Acts as a representative of the AO with full responsibility to make decisions assuring maximum utilization of personnel. Develops and administers a formal continuous improvement plan or method for reviewing and appraising the effectiveness of all Radiology activities. Analyzes and reports information gathered as a basis in making improvements in efficiency to the veteran. Plans training for Medical Support Assistants develops/ maintains an efficient work force of employees which is an integral part of the clinic operation. Provides technical and clerical assistance to the staff on all administrative matters. The purpose of the work is to develop manage coordinate improve and oversee needed administrative services for the various Radiology modalities. Work contributes to the improvement of patient care delivery with the goal of providing a seamless continuum of care. Assessment of productivity effectiveness and efficiency of program operations; to analyze/resolve problems are necessary components of the work performed in order to provide recommendations to resolve problems in administration of the programs.



Medical Support Assistant: Schedule: 7:00-3:30 Monday-Friday
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment up to 12 weeks of paid parental leave in connection with the birth adoption or foster care placement of a child.
Child Care Subsidy: After 60 days of employment full time employees with a total family income below $144000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad Hoc
Virtual: This is not a virtual position.
Functional Statement #: 54651-0
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass TB examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None
• Education: High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.

1. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
2. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.

• Foreign Education. To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements. See VA Directive and Handbook 5019 Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

1. Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient outpatient or interdisciplinary setting.
2. Knowledge Skills and Abilities (KSAs). In addition to the experience
   above the candidate must demonstrate the following KSAs: