Supervisor, Scheduling

WelbeHealths PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical dental physical therapy and much more. Our core values and participant focus lead the way no matter what.

The Supervisor Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams providers and leadership to ensure accurate scheduling workflows and exceptional customer service.

This role is different because the Supervisor Scheduling at WelbeHealth:

• Has the opportunity to grow and strengthen their leadership and operations expertise within a structured supportive healthcare environment
• Plays a critical role in supporting a growing mission-driven healthcare organization ensuring vulnerable seniors feel supported and have access to high-quality care

We care about our team members. Thats why we offer:

• Medical insurance coverage (Medical Dental Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO) 12 Paid holidays observed annually and 6 sick days
• 401K savings match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day you will:

• Provide operational oversight and ensuretimelyandaccuratescheduling of participant appointments in alignment withWelbeHealths scheduling protocols
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly serving as the point of contact for escalated scheduling inquiries with internal staff external entities and participants
• Ensure quality assurance byreviewing and auditing scheduling data for accuracy completeness and compliance
• Participate in administrative and compliance taskswith the objective of ensuring scheduling operationscomply with policies procedures and regulatory requirements
• Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler providing coaching mentorship and daily oversight of scheduling activities andworkflows
• Monitor team productivity accuracy and adherence to scheduling policies andperformance standards
• Reinforce WelbeHealths commitment to exceptional customer service by ensuring communication with participants their families providers and team members is professional timely and empathetic

Job requirements include:

• High school diploma or equivalency required; associate or bachelors degree in healthcare administration or operations management preferred
• Minimum of two (2) years of experience in healthcare scheduling or operations
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required
• Experience leading in a data-driven organization leveraging reports and data to prioritize and manage people and projects
• Strong leadership skills with a proven ability to coach motivate and develop high-performing teams

We are seeking a Supervisor Scheduling that ideally has healthcare leadership experience involving medical appointment scheduling. If youre ready to join a team that values both its participants and team members wed love to hear from you!

COVID-19 Vaccination Policy

At WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity Equity and Inclusion

At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.

Beware of Scams

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