Supervisor Sales Administration
Job Location:
Pewaukee, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
For more than 65 years weve turned big ideas into solutions that help protect homes strengthen businesses and build a more resilient efficient sustainable energy future.
Ready to Power a Smarter World with us
The Supervisor of the SalesAdministrationprovides direct leadership guidance and training fortheSalesCoordinators.The purpose of this team is tosupport our customers and sales team members by taking on administrative tasks allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently.
The supervisor monitorscoordinatorsactivities to surface opportunities for coaching and development to drive continuous improvement in quality customer experienceand overall departmental success. The supervisormaintainsawareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders tooptimizeefficiencies of processing administrative duties not tied to revenue generated tasks.
Major Responsibilities
- Selects coaches and develops staff.Setsclear expectations to inspire and motivate the team. Manages performance-- recognizing achievement providing feedback and administering progressive discipline when necessary.
- Provides day-to-day oversight to theSalesCoordinators byassistingwith troubleshooting situations. Provides coachingfeedbackand mentoring as necessary to ensure sales objectives and exceed customer expectations.
- Sets team metricsmonitorsteam performance and sets clear expectations for teamleads inteam member coaching.
- Assistswith new hire interview process and provides on-the-job orientation to new Sales Coordinators.
- Acts as a process ownership partnering with Sales Operations toidentifyneeds and requests for Salesforce improvement
- Identifiesopportunities for continuous improvement
- Escalates concerns to senior leaders
- Assistsrepresentatives with their development plans and develop theircustomer serviceskills and product knowledge
- Develops process documents/proceduresfor topics that are unclear or havechanged.
- Act as a liaison betweenpartner teams and departments
- Meets with partner teams to discuss and align on best practices for Salesforce case management quality assurance expectations SLAs and other like processes
- Handles escalated calls or issues and work withappropriate teamsas a liaison when necessary
- Develops and grows relationships with key customers/ stakeholders acting onnew informationand monitoring customer satisfaction.
Minimum Job Requirements
Associates degree or equivalent work experience
2 years experience leadingor mentoringteams developing people or organizing tasks
Knowledge / Skills / Abilities
Excellent verbal and written communication skills
Excellent presentation and customer service skills
Excellent problem-solving skills
Continuous improvement mindset
Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner
Ability to work independently with a high attention to detail
Knowledge of SAP or equivalent ERP system
Knowledge of Salesforce or equivalent CRM system
Ability to build relationships and earn trust
Ability to influence employees to collaborate and achieve goals as a group
Strong conflict management and resolution skills
Knowledge of how to manage process and strategic plans
Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets
Preferred Job Requirements
Education
Bachelors Degree
Work Experience
Previousexperience managing process and strategic planning
Previousexperience using SAP or equivalent ERP
Previousexperience using Salesforce or CRM systems
Previousprocess improvement experience.
Office Environment (Includes field sales):
While performing the duties of this job the employeeis regularly required totalk andhear;and use hands to manipulate objects or controls.The employeeis regularly required tostand and walk.On occasion the incumbent maybe requiredto stoop bend or reach above the shoulders.The employee must occasionally lift up to 25 pounds.Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting close vision and the ability to adjust focus.Occasionaltravel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Manager
About Company
Since 1959, Generac Power Systems has been committed to building the most reliable, durable, efficient, and environmentally-friendly generators and power equipment.
