Supervisor, Research (Shift 2)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany the UK and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Were looking for a Research Supervisor to join our team to manage staff and ensure all team members are properly trained and working at the highest capacity. The supervisor is responsible for ensuring the team works with efficiency and that departmental goals are regularly met. The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG) be an expert in PSAs authentication and grading standards and will be able to add experience and depth to our Research team through both their expertise in the content but also their training and leadership skills.

This role reports to the Research Manager and will be based on-site at our Santa Ana CA location and on our 2nd shift.

Schedule: Shift 2

What Youll Do:

• Supervise the staffing training and scheduling of department personnel.

• Monitor staff productivity and assign tasks as needed.

• Create and maintain departmental structure morale and sense of team.

• Develop production goals and ensure that goals are met.

• Plan employee work priorities to meet daily operations goals.

• Develop staff skills and create a rewarding and fulfilling work environment.

• Create effective solutions for issues that arise within the Department.

• Ensure that all team members are using the appropriate resources to identify items.

• Actively devise strategies to maintain acceptable service levels.

• Maintain accurate records.

• Ensure proper procedures are followed and devise techniques to improve team efficiency.

• Implement improvements to keep error percentage to a minimum.

• Act as a knowledgeable and accessible resource for team members.

• Interact with our internal customers and ensure open lines of communication between departments

• Lead by example and be a champion of all company policies including safety attendance & security.

Who You Are:

• 5 years of professional experience including 3 years in a fulfillment manufacturing (or related role) environment and 2 years in a managerial/supervisory role.

• Bachelors degree in related field or equivalent work experience.

• Strong verbal and written communication including an ability to understand and relay company policies/procedures.

• Dependable and personable team player who works well with both internal and external stakeholders.

• Data-driven problem solver with an understanding of general business implications of decisions.

• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.

• Influential leader who can inspire/motivate others and effectively drive change within the department.

• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.

• Familiarity with standard concepts practices and procedures within trading cards tickets and other forms of sports and non-sports collectibles.

Salary Range: The salary range for this position is $69000-$75000. Actual compensation varies based on a variety of non-discriminatory factors including location job level experience and skill set.

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We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

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