Supervisor Quality Control Assurance

The Quality Assurance Supervisor reporting to the Quality Manager Distribution & Logistics will lead day-to-day quality operations within Mattels distribution center network. This role is responsible for supervising quality personnel driving compliance with Mattel quality standards overseeing product inspections and rework activities and ensuring customer-specific quality requirements are consistently met. The ideal candidate will combine strong operational leadership with analytical problem-solving skills to drive continuous improvement enhance product quality and support a best-in-class customer experience.

What Your Impact Will Be:

• Lead coach and develop a team of quality associates fostering a culture of accountability safety inclusion and continuous improvement.
• Manage all supervisory responsibilities including hiring training performance management employee development and workforce planning.
• Ensure compliance with Mattel quality standards policies procedures and safety requirements across distribution center operations.
• Oversee quality inspection programs including inbound outbound DTC B2B quarterly audits spot checks and customer-specific quality requirements.
• Manage quarantine rework disposition and containment activities for nonconforming products.
• Develop and maintain quality metrics KPI reporting dashboards and performance monitoring processes.
• Conduct root cause investigations using structured problem-solving methodologies and drive corrective and preventive actions.
• Support consumer complaint investigations field quality issues and product defect analysis to identify trends and improve product performance.
• Partner with operations inventory logistics customer service and vendor partners to resolve quality concerns and improve processes.
• Support supplier and value-added services (VAS) quality activities including material evaluations audits and supplier feedback.
• Create implement and maintain training programs standard work instructions and quality documentation.
• Monitor inventory quality controls cycle counts transfers adjustments and audit activities to ensure inventory accuracy and compliance.
• Lead and participate in continuous improvement initiatives focused on quality efficiency scalability and customer satisfaction.
• Serve as the primary site contact for quality-related inquiries from internal stakeholders customers and external partners.
• Perform additional duties and special projects as assigned.

Qualifications :

Required Qualifications

• 3 years of experience in quality manufacturing logistics warehouse or operational leadership role.
• Experience leading teams and managing employee performance in a fast-paced operational environment.
• Experience with quality systems inspections audits corrective actions and quality documentation.
• Strong analytical and problem-solving skills with the ability to investigate issues and make data-driven decisions.
• Proficiency with Microsoft Office applications including Excel Word and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across multiple functions and locations.
• Ability to read interpret and apply procedures reports safety requirements and operational documentation.
• Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods in a warehouse environment.

Preferred Qualifications

• Bachelors degree in Quality Engineering Supply Chain Operations Business or a related field.
• Experience in warehouse distribution logistics or consumer products environments.
• Experience with Warehouse Management Systems (WMS).
• Knowledge of Quality Management Systems (QMS)

• Familiarity with consumer product safety regulatory compliance and quality standards.
• Experience conducting root cause analysis using methodologies such as 5 Whys Fishbone or similar tools.

• Bilingual in English and Spanish.

Key Competencies

• Strong attention to detail.
• Effective leadership and coaching skills.
• Excellent organizational and prioritization abilities.
• Customer-focused mindset.
• Ability to manage multiple priorities in a dynamic environment.
• Strong collaboration and relationship-building skills.
• Proactive approach to identifying risks and driving solutions.

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattels Talent Community and start receiving exciting updates about our company our employees and our culture. Also interested in signing up for job alerts Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law.

Remote Work :

No

Employment Type :

Full-time