Supervisor, Operations, Road Transport US

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society. Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader our commitment to sustainable business practices is a central element of our overall business strategy. Visit follow us onLinkedInandFacebook.

Location: El Paso TX

Division: Road Transport US
Job Posting Title: Supervisor Operations Road Transport US
Time Type:Full Time

Summary

The Supervisor Operations is responsible for overseeing daily transportation freight brokerage dispatch and customer service activities to ensure efficient operations strong service performance and achievement of business objectives. This role provides direct leadership to operations employees coordinates freight execution and carrier capacity supports customer account management and partners with branch and functional leadership to drive operational performance service quality and growth.

The Supervisor serves as a key point of escalation for operational customer carrier and system-related issues and works closely with customers carriers Sales and internal teams to resolve issues and identify opportunities for improvement. This position is also responsible for developing team members maintaining effective operational processes monitoring performance and ensuring compliance with company policies and applicable transportation regulations.

Duties & Responsibilities

• Supervise daily transportation dispatch freight brokerage and customer service activities to ensure efficient execution of customer requirements and achievement of operational objectives.
• Lead coach and develop assigned operations employees; establish priorities delegate workloads monitor performance conduct performance reviews and address performance or conduct concerns as appropriate.
• Monitor shipment activity load status service performance and operational priorities proactively addressing delays service failures and other operational issues.
• Coordinate freight execution and carrier capacity including dispatching loads supporting spot pricing and rate negotiations booking shipments and resolving carrier service or settlement issues.
• Serve as a primary point of escalation for customer carrier operational and system-related issues and ensure timely and effective resolution.
• Build and maintain strong customer relationships by understanding account requirements responding to service needs and ensuring customer expectations are effectively communicated and executed.
• Oversee new customer onboarding and account set-up activities and develop and maintain SOPs customer-specific requirements work instructions and operational processes.
• Partner with Sales management and other functional teams to support new business opportunities customer growth carrier development and overall account performance.
• Establish monitor and report operational KPIs productivity measures service metrics and other performance indicators; identify and implement opportunities to improve efficiency service and cost performance.
• Assess staffing and training needs and participate in employee selection onboarding development scheduling and workforce planning activities.
• Ensure employees and operational activities comply with company policies customer and contractual requirements and applicable DOT FMCSA federal and state transportation regulations.
• Serve as an operational resource and provide day-to-day leadership in the absence of the Branch Manager/Manager as needed.
• Lead by example by demonstrating accountability collaboration professionalism and alignment with DSV values and strategy.
• Perform other duties and projects as assigned.

Qualifications & Experience

• Bachelors degree in Supply Chain Management Logistics Transportation Business Administration or a related field preferred; equivalent combination of education training and relevant experience may be considered.
• Minimum of 3 years of experience in transportation dispatch logistics freight brokerage or a related operational environment.
• Freight brokerage and/or truckload transportation experience strongly preferred.
• Previous experience leading supervising or providing day-to-day direction to employees required.
• Working knowledge of transportation operations dispatch carrier management customer service and freight execution.
• Knowledge of applicable DOT FMCSA federal and state transportation regulations preferred.
• Proficiency with Microsoft Office applications and the ability to learn and effectively utilize transportation and operational systems.

Skills & Competencies

• Lead Yourself: Demonstrates accountability self-awareness sound judgment professionalism and the ability to communicate openly and constructively while serving as a strong ambassador for DSV.
• Lead Your Team: Demonstrates effective leadership coaching and team-building skills with the ability to establish expectations develop employees and create a high-performing team environment.
• Lead Your Business: Acts in the interest of ONE DSV understands the business and market and identifies opportunities to improve operational performance and grow the business.
• Strong leadership organizational and decision-making skills with the ability to effectively manage competing priorities.
• Strong customer service and relationship-management skills with the ability to resolve issues professionally and effectively.
• Strong analytical problem-solving and negotiation skills with the ability to identify opportunities for operational improvement.
• Excellent verbal and written communication skills with the ability to effectively communicate with employees customers carriers leadership and cross-functional partners.
• Ability to remain effective and resilient in a fast-paced dynamic and time-sensitive environment.
• Results-oriented with a strong focus on customer service operational performance productivity and continuous improvement.
• Business-fluent English and Spanish required with the ability to communicate effectively in both languages verbally and in writing.

Physical Demands

This role is primarily performed in an office environment and requires the ability to sit or stand for extended periods while working at a desk and using a computer telephone and other standard office equipment. The employee must be able to use their hands frequently for typing writing and operating office equipment along with close visual acuity for reading reports screens and documentation. Clear verbal and written communication is essential including extended periods of time on the phone with customers carriers and team members. The role may occasionally require bending reaching or lifting office materials or supplies up to 1520 lbs.

Work Environment

This position operates in a fast-paced environment characterized by frequent interruptions competing priorities and time-sensitive deadlines requiring the ability to manage stress and maintain focus in a dynamic high-volume setting. Extended hours including early mornings evenings or weekends may be required based on operational needs shipment volume or customer and carrier issues that arise outside standard business hours. The role may also involve occasional exposure to warehouse dock or terminal environments which can include variable temperatures noise and proximity to moving equipment; adherence to all applicable safety protocols and PPE requirements is required in these settings. Occasional travel may be necessary for training customer visits or other business needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position consistent with applicable law.

For this position the expected base pay range is $65000.00 $75000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements. With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you. At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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