Supervisor, Operations

POSITION SUMMARY

The Operations Supervisor is responsible for supervising labor management and planning of inbound outbound Product slotting and customer communication activitiesdaily including labor scheduling space utilization equipment and manpower. People management responsibilities include hiring and training planning and assigning daily work conducting performance appraisals addressing performance issues and resolving problems.Under the direction of the Operations Manager or Distribution Center Manager the Supervisor is responsible for supervising the receiving warehousing and shipping ofproductsin a manner consistent with company service and cost objectives.

As part of the DSV team Associates are expected to meet company objectives in the areas of performance safety and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conductsstaff meetings to review daily/weekly work activities plan and assure continuous improvement.

• Effectively keeps senior management and client representatives informed of critical issues that affect the operations

• Ensures the development of systems and procedures for managing operations equipment and products in a safe and profitable manner in accordance with company policies guidelines and procedures. Manages operations to meetprescribedproductivity and service terms outlined inthe sitesoperating agreement with the client.

• Implements and reportson-goingcost savings measures. Provides ideas and suggestions for more efficient operations.

• Meets all client specified KPIsandcomplieswith Quality system requirements.

• Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques create programs to fairly and equitably supervise counsel and (where needed) discipline team members. Provides direction and support toHumanResources. Assists in creating programs for hiring training and professional development. Participates in performance evaluation system for recommending promotions wage increases and other HR activities.

• Has overall training and evaluation responsibilities of warehouse staff.

• Plans the daily work schedule by reviewing existing work orders arrival notices and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.

• Reviews pending jobs or trends plan for reorganization of warehouse space and needed changes in levels of supplies equipment or staffing needs.

• Trains new staff in assigned duties or delegate training responsibility to experienced teammembers. Assesses progress of trainees and addsadditional duties as appropriate.

• Keeps informed of quantity and quality of jobs being performed throughout the day providing guidance and advice as necessary.

• Assigns supervisory duties to experienced team members acting asleadsforlower-levelwarehouse staff. Keeps abreast of progress or problems.

• Keeps Manager advised of progress or problems requiring attentionon a daily basis. Holds regular meetings with warehouse staff to assessthe groupsoverall status. Discusses ideas for improvement. Keeps staff informed of new developments.

• Assists in the physical operations as needed.

• Deliversresults by leveraging the skills of the right people at the right time

• Maintains high degree of motivation in team members to retain focusofproviding highest levels of customer satisfaction

• Provides ongoing growth and development opportunities for team members

• Provides input andconductsannual performance reviews for team members

• Supports adherence to Standard Operating Procedures (SOPs).

• Supports and trains team members with adherence to SOPs (corporate and client)

SKILLS & ABILITIES

Education& Experience:

• Must have aHighschool diploma or general education degree (GED)

• 3years experienceworking in a logistics/distribution/relevant environment

• 1 year experience in a supervisory role

• Preferred: PriorMHE certification /knowledge ofbasicMHEoperation

Certificates Licenses Registrations or Professional Designations

• Satisfactory completion of a forklift training program

Computer Skills:

• Proficientin Microsoft Office (Excel Work and Power Point)

• RF Scanners

• WMS functions

Language Skills

• English (reading writing verbal)

• Business communication

Mathematical Skills

• Basic to intermediate level to verify quantities of product count inventory or perform other duties associated with handling storing and distributing client products

Other Skills

• Strong attention to detail accuracy and accomplish jobtasksin a timely manner

• Good organizational and personnel skills

• Good communication skills written and oral

• Good leadership supervision and planning skills

• Able to work flexible schedules including nights and weekends as required by the operation

• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.

• Must be able to effectively adapt to change and thrive in a stimulating fast-pacedwork environment.

• Work overtime as dictated by business whether mandatory or voluntary.

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES