Supervisor Managed Transportation & Customer Service

How Youll Work

• Location: Onsite in Fort Wayne IN
• Compensation: This pay represents a good faith estimate of the salary the company reasonably expects to pay upon hire for this position $50720 per year. A final offer amount will depend on factors such as prior relevant experience skills and location.
• Hours: Monday to Friday (8:30 am to 5:30 pm) *May require occasional overtime including evenings and weekends.
• Benefits: Comprehensive package including medical dental and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off holidays and parental leave; plus additional voluntary benefits and employee discounts.

About the Role:

Responsible for responding to and/or managing inquiries complaints and feedback from customer accounts. This may include providing support through various channels such as in person phone email or social media. They must be able to communicate effectively understand the customers needs and provide solutions or information promptly. Additionally they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills patience empathy and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

What Youll Do:

• Serve as escalation and resolution for problem shipments
• Monitor Finesse calls for maximum efficiency
• Arbitrate issues for DC and agent drivers
• Perform duties of an Account Manager when necessary
• Provide measurable objectives to team members and structure area to maximize efficiency
• Put the customer first and make financial decisions quickly to benefit the company and resolve problems
• Provides day to day supervision for hourly front line non-exempt employees with limited decision-making ability
• Writes performance appraisals and has ability to recommend hiring and termination however manager conducts termination proceedings and gives final approval on appraisals
• Ensures quality and productivity goals are met
• Manages and communicates the daily and long-term objectives that apply to the department

Qualifications

• High school diploma or GED required
• Dependable leader who creates a culture of accountability and consistently follows through
• Effective communicator with the ability to accurately understand and address customer needs
• Positive solutionsâoriented mindset with a proven ability to stay composed and productive under pressure

Why CRST

For 70 years CRST has been delivering promises and driving success through resilience dedication and talent. Partnering with Fortune 500 companies we set the standard in safety service excellence and operational performance. At CRST youll find opportunities to grow contribute and make an impact in a company that values relationships and results.

The CRST Core Values: Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees Customers Agents Contractors and Communities

Equal Opportunity Employer: CRST The Transportation Solution Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles) color religion creed religious practices sex (including pregnancy childbirth breastfeeding reproductive health decision-making sexual orientation gender identity gender expression and related conditions) national origin ancestry age disability genetic information military status veteran status marital status or any other status protected by applicable federal state or local law.

Lets Build Something Great
Your opportunity to drive success starts here.

Required Experience:

Manager