Supervisor, Mail Services & Workload Coordinator Mail & Receiving Services

St. Louis MO 63130 40

Provides Manager General Services assistance by helping with the daily operational oversight for Danforth Mail and Receiving operations across multiple campus locations. Responsible for supervising Staff/Faculty mail staff coordinating workforce assignments managing daily service delivery ensuring operational efficiency and supporting strategic planning initiatives. Oversees workload distribution employee development customer service and process improvement activities for all mail and receiving services.

• Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations. Conduct performance evaluations coaching and training and provide recommendations regarding staffing disciplinary actions and workforce planning. Serve as acting department leader in the absence of the Manager General Services.
• Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations. Balance resources based on operational demand and unexpected workload fluctuations and ensure continuity of operations during employee absences peak service periods and special projects.
• Adapt to fast-paced changes and unexpected circumstances in daily operations stepping in to assist with mail processing receiving delivery routes international mail business reply mail metering and student mail services as needed with little or no advance notice.
• Identify opportunities for operational improvements and increased efficiency. Develop maintain and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.
• Serve as an escalation point for customer concerns related to mail package delivery and receiving services. Coordinate communication among customers staff vendors and university departments and resolve service issues affecting students faculty staff and campus partners.
• Maintain operational records route information mailbox assignments and departmental communications. Prepare operational reports and workforce metrics and coordinate vehicle licensing service agreements and vendor communications.
• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at a desk or table.
• Standing.

Equipment

• Office equipment.
• Ability to travel across campuses.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Mail Service Operations Shipping And Receiving (3 Years)

Skills:

Not Applicable

Drivers License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Required Qualifications:

• University required Environmental Health and Safety certificate of training specific to department (to be completed on the job) required to ship hazardous materials infectious substances biological materials chemicals and dry ice as applicable.

Education:

Associate degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Mail And Postal Services (5 Years)

Skills:

Customer Interactions Customer Service Effective Written Communication Employee Communications Employee Supervision Mail Management Mail Processing Equipment Mail Services Microsoft Office Oral Communications Shipping Software Staff Training and Leadership

G09

$45600.00 - $75300.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.

For frequently asked questions about the application process please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Personal

• Up to 22 days of vacation 10 recognized holidays and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.

• WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies detailed benefits and eligibility please visit: StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the Universitys policy to provide equal opportunity and access to persons in all job titles without regard to race ethnicity color national origin citizenship (where prohibited by federal law) age religion sex sexual orientation gender identity or expression disability protected veteran status or genetic information.