Supervisor Front Desk

Nestled in the White Mountains South Mountain Resort is a 116 room property located in the heart of Lincoln New Hampshire. Having been named in Newsweeks Top Global 100 Most Loved Workplaces list our focus is embedded in our culture of putting people first. We encourage you to join our service-oriented team where we strive every day to ensure our owners members and guests can create wonderful vacation memories while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Pay: $20.00 hourly

Heres why you will love It here:
Excellent health care options including medical dental and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!

In this pivotal role you will lead a dedicated team ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
Ensures the provision of special services to owners and guests.
Handles personnel functions such as selection orientation training performance reviews counseling scheduling pay and recognition.
Maintains a positive cooperative work environment between staff and management.
Promotes team member empowerment. Ensures team members fully understand performance standards uniforms and appearance standards.
Supervises payroll hours and reports.
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
Assists with owner and guest activities and recreation as the need arises by management.
Leads key control procedures.
May be required to do other duties and special projects assigned by Senior leadership.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Qualifications:

Previous supervisory experience in Timeshare Front Desk Operations

Must have a valid drivers license

TSW and AS400 knowledgeable understanding the timeshare closing of TSW.
Demonstrate key leadership skills such as integrity professionalism and confidentiality.
Previous experience in a customer service role.
Excellent verbal and written communication skills
Proficiency in computer use and related software applications.