Supervisor-Food Services

Mercy Hospital St. Louis Full-Time

At Mercy our mission is clear: bring to life the healing ministry of Jesus through compassionate care and exceptional service. As a Supervisor Food Services you will play a key leadership role in ensuring high-quality food service operations that support our patients visitors and co-workers every day.

This position provides frontline leadership for Food and Nutrition Services operations including the kitchen cafeteria catering Patient Call Center and Patient Room Service. The ideal candidate is a service-focused leader who thrives in a fast-paced healthcare environment and is passionate about food quality customer service safety and team development.

• Assist in planning organizing staffing and directing daily Food and Nutrition Services operations.
• Monitor staffing levels schedules and productivity to ensure operational efficiency while maintaining budgeted labor targets.
• Ensure exceptional service standards are consistently delivered to patients guests and co-workers.
• Oversee food preparation presentation portion control product quality and food safety standards.
• Support purchasing receiving inventory management and distribution of food and supplies.
• Assist with cafeteria promotions special events and catering functions.
• Review and approve employee timecards attendance records and payroll-related documentation.
• Ensure proper cash handling deposits financial reporting and accountability for cafeteria sales.

• Participate in recruiting interviewing hiring onboarding and training new team members.
• Provide ongoing coaching mentoring and performance feedback to staff.
• Conduct regular team meetings training sessions and on-the-job education.
• Complete performance evaluations in a timely and consistent manner.
• Assist with employee relations matters corrective action and documentation in accordance with department policies.

• Ensure compliance with all Mercy policies as well as local state and federal regulations including Joint Commission standards.
• Monitor patient meal delivery processes to ensure accuracy timeliness and satisfaction.
• Verify diet order compliance allergy precautions tray accuracy and food safety practices.
• Maintain sanitation standards and oversee cleaning schedules throughout the department.
• Monitor food temperature logs refrigeration records and other required documentation.
• Conduct patient meal rounds and partner with leadership to improve patient satisfaction outcomes.
• Identify and address equipment facility and safety concerns while coordinating repairs as needed.

• High School Diploma or equivalent.
• Strong leadership communication and customer service skills.
• Ability to work in a fast-paced food service or hospitality environment.
• Ability to obtain required certification within 90 days of hire:
  • Serve Safe Manager Certification (St. Louis/South Region).

• Associates Degree or higher.
• Two (2) years of food service healthcare hospitality or related experience.
• Prior supervisory or leadership experience.
• Experience in an acute care hospital environment.

• Mission-driven culture focused on compassionate care.
• Opportunities for leadership development and career growth.
• Collaborative team environment.
• Comprehensive benefits package for eligible co-workers.
• The opportunity to make a meaningful impact on the patient experience every day.

Join Mercy Hospital St. Louis and help lead a team dedicated to providing exceptional food service while supporting healing hospitality and excellence.