Supervisor, CSR Pflugerville
Job Location:
Pflugerville, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
Location: USA - Pflugerville 600 New Meister Ln
Division:Solutions
Job Posting Title: Supervisor CSR Pflugerville
Time Type: Full Time
POSITION SUMMARY
The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing planning and transportation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develops and maintains positive customer relationships
- Communicates effectively with customers vendors and team members
- Provides overall responsibility for ensuring accurate data capture and system entry
- Proactively utilizes data and problem solving skills to resolve internal team customer service and vendor issues
- Continually looks for internal and customer process improvement processes
- Develops and promotes a team environment
- Responsible for all aspects of personnel management including associate performance feedback training management mentoring and progression development
- Assists with implementation and testing of new account start ups
- Provides support to teams located at customer sites
- Supports presentations for new customer sales implementations and customer visits
- Presents data and findings in front of the Customer
- Reviews updates and maintains standard operating procedures (SOPs)
- Meets or exceeds all team KPIs for Customer Service
- Conducts project work as required
- May be required to work hours outside of set schedule dictated by business needs
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Ensures direct reports deliver projects within scope and on time and meet customer expectations
- Manages team vacations schedules and workload of team to assist in project prioritization
- Development of direct reports
- Responsible for employment decisions regarding staff and performance management
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- Minimum of 2 years in transportation/supply chain management in a 3PL environment.
- Minimum of 2 years of successful management experience in a logistics customer service or related field required.
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
SKILLS KNOWLEDGE AND ABILITIES
Computer Skills
- Basic knowledge of WMS (Warehouse Management Systems)
- Proficiency in MS Office applications (to include Excel Word & Outlook)
Language Skills
- English (reading writing verbal)
Mathematical Skills
- Analytical and a solid mathematics foundation is a must.
Other
- Excellent communications skills and able to deal with clients tactfully and efficiently.
- Cross-Functional Collaboration Ability to work effectively with warehouse transportation and sales teams to align customer service efforts with operational goals.
- Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
- Must be able to handle conflict and pressure set priorities and abide to them and maintain consistent and positive customer service image under difficult conditions.
- General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.
PREFERRED QUALIFICATIONS
- 4-Year College Degree preferred will consider equivalent experience or combination of education and experience
- Prefer 5 years experience in a leadership role in logistics/distribution/supply chain environment
- Multi-language knowledge preferred
CORE COMPETENCIES
Leader of Others
Accountability
Business Acumen
Communication / Building Partnership
Developing Oneself
Developing Others
Drive for Results
Embracing Change
Problem Solving
Empowerment
Leadership Excellence
Leading Change
Problem Solving
Independent Contributor
Accountability
Communication / Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies
PHYSICAL DEMANDS
Occasionally
- Handling/Fingering Sitting
Frequently
- Bending
Constantly
- Walking and Standing
Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder reach outward squat or kneel.
WORK ENVIRONMENT
While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
For this position the expected base pay range is $70000.00 $75000.00 . Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.
Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.
With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.
At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.
Start here. Go anywhere
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Required Experience:
Manager
About Company
Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.
