Supervisor, Capping

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for an experienced people leader to join our team as Supervisor Capping this role you will lead a team of Capping Associates and Analysts responsible for vehicle capitalization vendor payment processing financial reconciliation taxation billing accuracy and client support. You will ensure operational excellence through effective people leadership workload management quality oversight compliance stakeholder collaboration and continuous process improvement. You will maintain service-level commitments and financial integrity across vehicle acquisition operations.

What Youll Do

• Lead coach develop and manage a team of Capping Associates and Analysts by establishing performance expectations conducting coaching sessions performance reviews career development and workforce planning while fostering a culture of accountability and continuous improvement.
• Oversee daily operations including workload balancing queue management Service Cloud case management production metrics SLA attainment aging management and escalation resolution to ensure timely and accurate completion of vehicle capitalization activities.
• Provide operational oversight of complex billing taxation capitalization payment VIN registration and financial reconciliation issues requiring advanced judgment cross-functional collaboration and decision making.
• Drive operational excellence by identifying trends analyzing performance metrics implementing process improvements supporting automation initiatives updating SOPs participating in system testing and ensuring standardization across the team.
• Build strong partnerships with Acquisitions Vehicle Processing Supplier Services Accounting Accounts Payable Tax IT Client Success vendors and external partners to resolve operational issues improve end-to-end processes and support strategic initiatives.
• Ensure accurate capitalization of vehicle assets vendor payments taxation billing integrity and financial controls.
• Achieve departmental service levels while balancing quality productivity compliance and employee engagement.
• Manage performance hiring and onboarding coaching and development workforce planning employee engagement performance calibration quality oversight and succession planning.
• Serve as the primary escalation point for complex operational issues.

Basic Qualifications

• Bachelors degree in Business Finance Accounting Operations or related field or equivalent experience.
• 5 years of progressive experience in Finance Operations Accounts Payable Accounting Fleet Operations or Vehicle Acquisition.
• 2 years of leadership or supervisory experience.
• Strong knowledge of accounting principles financial reconciliations vendor payment processes taxation and financial controls.
• Experience leading operational teams in a high-volume transactional environment.
• Advanced Microsoft Excel proficiency and experience managing operational metrics and service levels.

Preferred Qualifications

• Fleet Management industry experience.
• Lean Six Sigma certification.
• Experience with Service Cloud ERP systems workflow automation or business process improvement.
• Change management experience.
• Project management experience.
• Strong analytical and data interpretation skills.

Location: Hopkins

Compensation

The hiring base salary range for this position is $75500 - $103840 annually. This range represents the Companys good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors including the successful candidates qualifications knowledge skills experience internal pay equity and relevant market addition to base salary eligible employees may participate in annual incentive programs including bonuses commissions or other incentive compensation as applicable to the role. Element also offers a comprehensive benefits package which may include health insurance tuition reimbursement and retirement savings plans.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegal