Summer 2027 Internship Customer Experience

Recognized as aMilwaukee Journal SentinelTop Workplace for 15 consecutive years including three years of being honored as number one! Join us at West Bend where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious dedicated customer focused and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought experience and knowledge are valued. Were committed to fostering a welcoming culture offering you opportunities for meaningful work and professional growth. More than a workplace we celebrate our successes and take pride in serving our communities.

Award-Winning Internship Program
Were proud to be named to the RISE Professionals Elite 50 Internships List a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful high-impact experiences through mentorship education leadership development diversity and inclusion efforts networking opportunities and more.
Our internship program offers students a dynamic opportunity to gain hands-on experience build valuable relationships and develop essential skills while contributing to projects that support our mission and values. From day one interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success.

The Customer Experience Intern supports West Bends Customer Experience team by analyzing customer feedback policy data and digital experience insights to help improve policyholder and agent experiences. This role assists with Voice of Customer (VoC) reporting customer journey measurement customer experience initiatives and data storytelling. The intern will gain hands-on experience using survey platforms Power BI Databricks and Google Analytics to identify trends uncover opportunities and transform data into actionable insights that support customer-focused business decisions.

This position is an in-office role located in West Bend WI. No remote opportunities for this position are available at this time.

Key Responsibilities

• Assist in collecting preparing and analyzing customer feedback policy data and web analytics.
• Build and maintain reports and dashboards using Power BI and Databricks to support customer experience initiatives.
• Identify trends and opportunities within customer data and help translate findings into actionable business recommendations.
• Support the development and maintenance of customer personas and journeys maps.
• Assist with monitoring and evaluating policyholder and agent portal digital experience performance.
• Support Voice of Customer programs through survey creation administration and insight generation.
• Partner with Customer Experience Specialists and business teams on projects focused on improving customer satisfaction loyalty and ease of doing business.
• Contribute to presentations and communications that help leaders understand customer needs and business opportunities.

Preferred Experience and Skills

• Ability to analyze data and communicate findings through storytelling and presentations.
• Written and verbal communication skills.
• Attention to detail with organizational skills.
• Demonstrates initiative problem-solving ability and a willingness to learn.
• Possible Experience with or coursework involving:
  • Survey Vendors (Ex. InMoment Qualtrics)
  • Google Analytics
  • Power BI
  • Databricks
  • Excel
  • Data visualization tools

Preferred Education and Training

• Pursuing a degree in Data Analytics Business Analytics Customer Experience Marketing or a related field.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement and promotion.