Studio Manager

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

As a Studio Manager within a Lucid Sales Studio your primary responsibility will be to directly manage coach develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

Coach and motivate the sales team to meet sales test drives delivery and productivity goals

Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations

Train and develop team on sales financing and delivery processes

Analyze data to determine optimal business strategies

Set individual goals for your team ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals

Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings and competitive landscape

Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

Provide targeted coaching skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings

Recruitment training and development of a high performing and customer focused team ensuring all positions are filled in a timely manner

Provide leadership direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.

Develop inclusive diverse and high performing teams through defining efficient processes and developing the sales team through teaching moments.

Sets sales goals timelines and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.

Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.

Manages leads appointments reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching performance management and training.

CUSTOMER EXPERIENCE

Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor in test drives and through actively following up on leads

Empower and guide employees through challenging customer concerns to make decisions in the customers best interest while also supporting Lucids mission

Also acts as a Senior Sales Advisor handling high-potential customers

Clientele management for VIP customers

Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.

Supervise merchandising product inventory and display

Manage and coordinate Studio team scheduling.

Partner with Retail Operations and coordinate with vendors and service providers as needed

Ensure facility maintenance and showroom presentation adhere to the brand standards

Thrives in a fast-paced environment where innovation is inevitable and change is expected.

Assist with daily operations as needed

Qualifications:

5 years of store management experience in retail luxury or hospitality.

Automotive sales management experience preferred

A Bachelors degree or equivalent experience in business sales or related discipline.

Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.

Experience making data driven decisions and holding team accountable to KPIs

Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.

Acts with urgency and champions excellence in all company objectives.

Proficient in English with a secondary language skill set being a plus.

Proficient in Microsoft Office products CRM tools (i.e. Salesforce) and retail business systems.

Demonstrates a passion for electric vehicles and premium vehicle markets.

Ability to work evenings and weekends in a retail environment

Ability to obtain appropriate state DMV licensing where applicable

Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Physical requirements include the ability to twist bend squat reach and stand for extended periods of time with or without reasonable accommodation.

Who we are looking for:

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You willseekto understand the customer learning preferences and personalizing the experience. You are highly organized personable and thrive in a dynamic work environment.

The Role

Customer Facing:

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on deliveryreadiness
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to theirneeds whether at a delivery center virtually or an offsite location
• Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation scheduling appointments to ensure timely return of vehicles
• Conduct lease-end vehicle intake appointments
• Represent Lucid by articulating our technological design and quality advantages over competitors tobenefitthe customers purchasingdecision
• Utilize Salesforce to document essential details such as inbound/outbound activity information during the delivery ceremony and delivery specifications
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience using feedback and customer delivery outcomes asguideposts

Operational:

• Manage vehicle readiness for all customer deliveries in your pipeline including final quality check prior to vehicle handoff
• Prep and stage vehicles in delivery area prior to customer appointments
• Accurately complete required paperwork and collect necessary documents tofinalizedeliveryor complete grounding of a lease return
• Book and track final mile transport as necessary coordinating with the customer and carrier
• Assist with daily operations as needed

Qualifications:

• 2-5 yearsof customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problemsolve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• ABachelorsdegree or equivalent experience in business sales or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Ability to gauge customers requirements and interests to deliver a personalized and relevant interaction.
• Possesses strong relating skills including strong oral and written communication empathy and active listening ability.
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• Takes ownership and responsibility for studio assets including high-value Lucid customer vehicles.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Is responsible forintroducing our customers to theirvehicleand creating a memorable orientation experience.
• Manages and overcomes customer feedback in a cordial and calm manner.
• Acts with urgency and champions excellence in all companyobjectives.
• Available to work weekends evenings nights and holidays as needed.
• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Deliveries may occur both in Lucid facilities or at a remote location so both local and overnight travel will berequiredonoccasion
• Physical requirements include the ability to twist bend squat reach and stand for extended periods of time with or without reasonable accommodation.

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions including job-related knowledge; skillset; experience education and training; certifications; and other relevant business and organizational factors.

$103000-$129000

At Lucid we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under applicable State or Federal laws and regulations.