Student Worker Baylor One Stop Student Representative

Job Title: Baylor One Stop Student Representative

Job Classification:Administrative and Office Services Student

Department: One Stop - Enrollment Management

Hiring Manager: Ashley Royal

Contact:

Work Schedule: flexible working hours

Desired Length of Employment: Fall/Spring Ongoing

Pay Rate: 14.00

Key Components:

• In a student employee capacity may perform or assist with similar functions of an administrative associate or office manager.

Job Description:

This position supports the One Stop team within the Enrollment Management division. The OneStop Student Representatives will be responsible for greeting and assisting guests at the One Stop welcome desk on the 3rd Floor of the Bill Daniel Student addition to ensuring guests are properly checked-in and assisted by a professional staff member this person will be responsible for filing paperwork reviewing received office mail responding to Student Account and Financial Aid inquiries via email and answering general phone calls regarding Financial Aid and Student Accounts. This position will also be responsible for completing other duties and tasks as assigned to assist the Baylor One Stop and Enrollment Management team.

Applicants must be punctual professional responsible and able to handle and complete work on an independent basis. This will have the opportunity to positively impact the lives and experiences of your fellow addition to helping them choose and afford college you will have the opportunity to represent Baylor earn valuable professional experience and learn to understand what it means to value and serve those around you.

Provide general office assistance and support

Greet clients and visitors with excellent customer service; answer inquiries and provide information

Maintain files and reports and ensure confidentiality of information

Receive and process check payments

Assist with various projects activities or tasks as needed

Ability to comply with University policies

Maintain regular and punctual attendance

Assist with Orientation Sessions held at the Mark and Paula Hurd Welcome Center





Baylor One Stop Student Representative Job DescriptionVK1.1

This position supports the One Stop team within Enrollment Management. Student Representatives serve as the first point of contact at the One Stop welcome desk providing professional efficient service to students and visitors.

Location & Schedule

Bill Daniel Student Center (3rd Floor) and Mark and Paula Hurd Welcome Center

Shifts scheduled between 8:00 a.m. 5:00 p.m.

Primary Responsibilities

Greet and assist visitors; manage check-in and direct guests to appropriate staff

Respond to Student Accounts and Financial Aid inquiries via email and phone

Provide general information and customer service support

File documents review incoming office mail and maintain organized records

Process check payments in accordance with established procedures

Ensure confidentiality of sensitive information

Support office operations through additional tasks and projects as assigned

Assist with Orientation sessions at the Mark and Paula Hurd Welcome Center

Maintain regular punctual attendance and comply with university policies

Qualifications

Professional punctual and dependable

Ability to work independently and manage multiple tasks

Strong communication and customer service skills

High level of discretion with confidential information

This role offers the opportunity to contribute meaningfully to the student experience while gaining professional skills in customer service communication and university operations.

Consider:

Specify whether shifts are fixed or flexible (important for student applicants).

Add expected weekly hours range to set clear expectations.

If applicable note peak periods (e.g. start of term orientation) to attract candidates comfortable with higher-volume environments.

Employer: Baylor University

Work Location: Bill Daniel Student Center

Work Address: 1311 S. 5th St. Waco TX 76706