Student Success Coordinator (SSP IV)

This positions responsibilities are carried out under general supervision. The incumbent is responsible for providing highly complex professional student services in support (COEKSW) Student Success Center by coordinating and administering student success initiatives that promote student engagement persistence retention academic achievement and timely degree completion. The incumbent independently resolves complex student and programmatic issues provides guidance and advocacy to students develops and implements programs and services responsive to student needs evaluates program effectiveness and recommends improvements to enhance student success outcomes and operational practices. Working collaboratively with faculty staff and campus partners the incumbent exercises independent judgment in interpreting policies addressing complex situations and advancing the Colleges student success goals.
The incumbent exercises broad discretionary authority within delegated parameters and may serve as a working supervisor or lead person.

• Coordinate and administer complex programs events and projects that support departmental objectives and student success initiatives.
• Facilitate student involvement in campus life through the development and coordination of programs and initiatives that promote engagement and student success.
• Plan and organize work requirements and tasks within assigned areas of responsibility.
• Determine work priorities and select appropriate methodologies from alternative approaches to accomplish program objectives.
• Handle unusual situations independently resolving complex problems and making decisions that influence departmental operations and program effectiveness.
• Provide expert guidance and information to students experiencing highly complex academic personal and institutional issues exercising independent judgment to determine appropriate courses of action.
• Assist students in resolving complex problems and making informed decisions through analysis consultation and appropriate intervention strategies.
• Advocate for the needs of individual students and groups of students with university administrators faculty and staff to support student success and equitable access to services.
• Provide support and assistance to students facing highly sensitive and multifaceted personal and institutional problems questions and challenges requiring coordination with appropriate campus resources.
• Interact with students in the most sensitive and complex group problem situations utilizing sound judgment diplomacy and effective conflict resolution strategies.
• Review existing and proposed policies practices and organizational processes and recommend revisions to improve program effectiveness and service delivery.
• Conduct studies and surveys and prepare reports with recommendations based on findings to support continuous program improvement.
• Provide analysis and guidance during office-wide implementation of new procedures and systems.
• Develop thorough and comprehensive written materials to enhance student knowledge awareness and skill development.
• Make recommendations regarding policies procedures and complex administrative actions and assist with implementation following leadership approval.
• May be required to obtain additional training and/or certification as part of professional development based on department and/or campus needs to stay current with industry standards.
• At the direction of appropriate administrator may provide support to other areas as needed.
• The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to this classification.
• Other duties as assigned.

Experience:Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups and in analysis and resolution of complex student services problems.
A masters degree in Counseling Clinical Psychology Social Work or a jobrelated field may be substituted for one year of professional experience.
A doctorate degree and the appropriate internship or clinical training in counseling guidance or a jobrelated field may be substituted for two years of the required professional experience for positions with a major responsibility for professional personal or career counseling.

• Four (4) years experience coordinating student success programs focused on identity academic achievement.
• Masters degree in student affairs education guidance and counseling administration social work or equivalent in a related area.
• Experience conducting workshops presentations and student engagement events in a higher education setting.
• Experience working with students from various ethnic and socioeconomic backgrounds including underserved students.
• Experience implementing student-centered programs that integrate community-building or peer-based initiatives that encourage authenticity and vulnerability among participants.
• Experience developing coordinating or supporting cohort-based retention leadership development or student success programs in higher education.
• Experience planning and facilitating student retreats leadership experiences or educational workshops focused on student development identity exploration community building or persistence.

• Higher levels within the series build upon and include the knowledge and skill requirements and work assignments of lower levels.
• Ability to interpret and apply program rules and regulations.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to obtain factual and interpretive information through interviews.
• Ability to collect compile analyze and evaluate data and make verbal or written presentation based on these data.
• Ability to recognize multicultural multi-sexed and multi-aged value systems and work accordingly.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles practices and trends of the Student Services field.
• General knowledge or the ability to rapidly acquire such knowledge of the overall operation functions and organizational procedures of the campus.
• Ability to advise students individually and in groups on complex student-related matters.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.
• Thorough knowledge of the policies procedures activities and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
• General knowledge of the policies practices and activities of Student Services programs outside the program to which immediately assigned.
• General knowledge of the principles problems and methods of public administration including organizational personnel and fiscal management.
• General knowledge of interview techniques and advanced statistical and research methods.
• Ability to carry out very complex assignments without detailed instructions.
• Ability to advise students individually or in groups on varied and complex matters.
• Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
• Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas.
• Ability to plan coordinate initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs services policies and procedures.
• Ability to analyze and define complex organizational policy or procedural problems or situations accurately collect and evaluate data draw valid conclusions and project consequences of various alternative courses of action.
• Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships motivations and goals of the members of the organization served.
• Ability to establish and maintain effective cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
• A background check (which may include: fingerprinting checks of employment records education records criminal records civil records motor vehicle records professional licenses and sex offender registries as position requires) must be completed satisfactorily before any candidate can begin employment with the CSU.

California State University Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors 16 masters programs 7 post-graduate credentials a doctorate in education and serves more than 10000 students. New instructional facilities have been built for the unique pedagogy of professional programs laboratory sciences and performing arts.

Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation addition U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West while Washington Monthly honored Stanislaus State as the Wests No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

Clery Act Disclosure

Pursuant to theJeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Actthe annual security report (ASR) is now available for viewing at The ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and sexual assault prevention information and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle Turlock CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition national origin sex sexual orientation covered veteran status or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised 7/21/17 as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at . California Relay Service is available at voice and a federal contractor we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:Voluntary Self-Identification of Disability PDF Form.

CSU Stanislaus hires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE