Student Success Center Coordinator

Indian River State College is a leading public institution on Floridas Treasure Coast serving students across multiple campuses in four counties. We are committed to academic excellence innovation and community engagement offering associate and bachelors degrees workforce training and continuing education programs that meet the needs of our region.

At The River we believe every students and every employees story matters. We value the diverse perspectives experiences and talents that come together across our campuses creating a learning environment and workplace that is supportive inclusive and inspiring.

With flexible learning options online on campus and hybrid we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities ensuring every learner has the chance to thrive.

When you join Indian River State College you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here your role is more than a job; its an opportunity to shape futures support student success and contribute to a college that is changing lives every day.

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness: Medical dental and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance: Generous paid vacation personal and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities leadership training and career advancement pathways

JOB SUMMARY:

Under minimal supervision this position oversee the activity within the colleges Student Success Centers. Lead the efforts to ensure consistent customer service across all campuses including guidance and training to staff and student workers. Partners with Recruitment & Admissions to cross train staff at the front desk and communication center. Manages and organizes all on campus group and individual tours calendar organization and act as liaison to all student success departments to ensure customer experience is positive and smooth.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Manages all customer activity within the Student Success Center at IRSC campuses.
• Manages front desk operations efficiently ensuring exceptional customer service.
• Discovers the needs of customers and empower and direct them accordingly.
• Provides information to potential students regarding programs entrance requirements curriculum and academic standards.
• Evaluates and resolves customer inquiries issues and problems relating to the admissions process and ensures that appropriate action is taken to the satisfaction of the student/customer.
• Manages hires all work study students and staff at front desk.
• Schedules campus tours and visits train and assign tour guides.
• Communicates with all customers (students community members campus visitors) to ensure customer service
• Completes all other duties and responsibilities as assigned.

QUALIFICATIONS KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelors degree; two (2) years of related work experience with recruitment enrollment and/or retention initiatives in education including a broad range of educational opportunities; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.
• Knowledge of higher education student programs and services including admissions and registration procedures and technology as it applies to College system such as IRSCs Atrium system.
• Knowledge of International Students their issues and special procedures.
• Knowledge of financial aid and scholarships for students within the athletics and performing arts arena.
• Knowledge of NJCAA eligibility requirements.
• Skill in organizing time management and prioritizing.
• Skill in working with Microsoft Office and Windows based applications.
• Skill in developing and delivering presentations.
• Ability to provide accurate and sound academic and career advice.
• Ability to be flexible be creative in problem solving use sound judgement collaborate with others work independently be discrete and be self-motivated.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files ledgers and small tools. Although a sedentary job is defined as one which involves sitting a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally all employees of the College are expected to maintain professional standards of communication able to learn and apply new technology and abide by all policies and procedures. Continued employment remains on an at-will basis.

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment and the employer reserves the right to make any necessary revisions to the job description at any time without notice.