Student Stores Manager

Position Summary
The Student Stores Manager serves as the Universitys strategic lead for one of the most visible and recognizable brands on campus Student Stores. This position oversees the relationship with the Universitys bookstore partner and is responsible for ensuring exceptional retail and customer experience for students faculty staff alumni and visitors. As the Universitys primary liaison to the bookstore vendor(s) the Student Stores Manager drives innovation strengthens campus partnerships and helps shape the future of retail course materials technology graduation products and other Carolina merchandise. The position combines strategic thinking business analysis relationship management and operational oversight to ensure Student Stores remains a vibrant destination that supports student success enhances school spirit and contributes to the Universitys mission. The ideal candidate is a dynamic and collaborative leader who enjoys building partnerships solving problems analyzing business performance and developing creative solutions that improve customer experience and makes the Student Stores a premier a must-visit location. This role offers the opportunity to influence one of the most visible student-facing operations on campus as well as the iconic UNC Tar Heel brand. The Student Stores Manager helps shape a best-in-class collegiate retail and academic destination which is the epicenter of UNC spirit on camps. By combining strategy business innovation and relationship management this position plays a key role in enhancing the student experience and supporting the Universitys mission.

Required Qualifications Competencies And Experience
Bachelors degree in business administration retail management hospitality management higher education administration or a related field. Demonstrated experience in retail operations business management vendor management contract administration or customer service operations. Experience analyzing operational and financial performance data and interpreting reports to make data-informed recommendations. Knowledge of retail operations customer service and vendor management principles. Demonstrated ability to build collaborative relationships with diverse stakeholders. Strong analytical organizational problem-solving and project management skills including the ability to manage multiple priorities in a complex university environment. Excellent written verbal presentation and communication skills. Demonstrated commitment to customer service continuous improvement and supporting student success.

Preferred Qualifications Competencies And Experience
Ten (10) or more years of management experience. Experience working in higher education auxiliary services retail management or bookstore operations. Experience managing vendor contracts outsourced service providers procurement and RFP processes. Knowledge of course materials programs textbook adoption processes and student affordability initiatives. Experience with business analytics financial reporting business and financial analysis and strategic planning. Demonstrated skills in contract management performance monitoring stakeholder engagement and relationship management. Experience in project management process improvement operational planning customer experience management and strategic thinking.