Student Account Representative
Job Location:
Boston, NH - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the Opportunity
Job Summary:
The Student Account Representative serves as the primary contact for students parents faculty staff and other involved parties concerning all related activities regarding Student Accounts. This position provides the highest level of customer service (via in person phone and electronic communications) regarding financial status with the University
Key Accountabilities & Responsibilities:
Student and Parent Customer Service:
Through appointments e-mail written correspondence and telephone communications explain line item and summary of student account credits/debits and NU billing procedures.
Assists with customer service to over 150000 contacts.
Responsible for providing customer service in accordance with federal state and institutional regulations and policies for over 7000 separate federal and state regulations.
Student Account Management:
Counsel and advise students and parents on student account policies payment processing and financing options.
Research and provide account conflict resolutions with Financial Aid Registrar Housing Academic Departments etc.
Events and Other duties as assigned:
Represent Student Accounts at Open Houses orientations workshops recruitment and advising programs.
Process student account payments from students scholarship organizations or 529 savings plans.
Minimum Qualifications:
Customer service experience . Strong communications interpersonal and organizational skills.
Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population.
Banner experience preferred.
Knowledge and skills for this position are typically acquired through the completion of a High School Diploma; Associates Degree preferred.
One year of experience in a higher education student accounts/bursar office or related field desired.
Position Type
EnrollmentAdditional Information
Northeastern University considers factors such as candidate work experience education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement- as well as commuting & transportation. Visit for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
105HExpected Hiring Range:
$20.77 - $28.56With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Required Experience:
Unclear Seniority
About Company
Founded in 1898, Northeastern is a global, experiential, research university built on a tradition of engagement with the world.
