Strategy & Operations Manager, Services

Lets face it a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We cant cram it all in here but youll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it) you get way more than a paycheck. You get a personal BetterUp Coach a development plan a trained and coached manager the most amazing team youve ever met (yes each with their own personal BetterUp Coach) and most importantly work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly its not for everyone. But for people with fire in their belly its a game-changing career-defining soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career doing life-changing work in a fun inventive soulful culture.

If that sounds excitingand the job description below feels like a fitwe really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week or eight days per month. Our US hub locations include: Austin TX; New York City NY; San Francisco CA; and the Washington DC metro area. If this is a role based in Europe our Europe hub locations are London UK and Amsterdam NL. Please ensure you can realistically commit to this structure before applying.

As a Strategy & Operations Manager Services you will join a team of Strategy & Business Operations Associates who partner closely with Services and Delivery Team to uncover data-driven insights and implement cross-functional initiatives to enable this specific role you will be focused on building a new go-to-market segment and approach that focuses on creating CxO engagement through peer connections and a consultative solution based sales experience.

For success in the role it is critical that you are comfortable working alongside BetterUps executive team and board of directors to develop drive and report on the most pressing organizational initiatives that drive key business outcomes. You handle problem-solving with poise and attention to detail ensuring that all functions of your business are operating efficiently. Qualified candidates have data analytics capabilities are operationally-savvy well-organized passionate about solving problems and have the executive presence to manage complex interpersonal situations.

What youll do:

Join the team already in motion to test out a new go to market (GTM) strategy:

• Drives account and key stakeholder research for the enterprise organizations in the segment

• Crafts all executive communications and deliverables (outside of formal proposal)

• Orchestrates internal cross-functional coordination collaboration and processes

• Manages engagement with the CxOs team at the prospect organization to ensure alignment

• Leads RFP responses as needed including strategy and coordination of response materials

Strategy & Operations Associate (more broadly): Launch implement and report on key projects to drive efficiency and scale:

• Independently develop thorough and complete analysis for each project

• Provide insights from project results which allow business partners to take effective action to improve our coaching platform

• Project manage multiple key business initiatives at different stages all at the same time

• Elevate cross-functional data-driven decision making

• Create tools and reports to elevate executive decision making

• Influence and build consensus around data insights and actionable next steps

• Collaborate with other functional leaders

If you have some or all of the following please apply:

• 3 years of strategy consulting investment banking private equity or equivalent experience

• BA/BS degree - were more interested in what you learned and how youve applied it to your life than what you studied

• Strong interest in organizational behavior positive psychology coaching or behavioral sciences - we geek out over this stuff daily!

• Intellectual and analytical curiosity - initiative to dig into the why of various results.

• Strong experience with and comfort analyzing quantitative and qualitative data to derive specific focused insights.

• Project management & execution skills including attention to detail commitment to consistently meeting timelines operating from a sense of urgency and an ability to prioritize across multiple projects and initiatives

• Scrappiness: Someone who gets excited about rolling up their sleeves and doing whatever it takes to deliver in a way that you impress yourself. You do not hesitate to get involved from the high-level strategic work to the tactical (sometimes thankless) work. You have a bias towards action and the ability to translate objectives into concrete work plans.

• No ego teammate: We thrive in an environment of healthy and respectful collaboration that is fundamentally driven by the desire to succeed as a team.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company adaptation and continuous learning are part of our daily work. Were looking for teammates who are excited to evolve alongside technology people who experiment boldly share their discoveries openly and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process youll have opportunities to showcase how you harness AI to learn iterate and amplify your impact.

Benefits:

At BetterUp we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves support their families and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical dental and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays ( Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating please dont hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin disability genetics gender sexual orientation age marital status veteran addition to federal law requirements BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

At BetterUp we compensate our employees fairly for their work. Base salary is determined by job-related experience education/training residence location as well as market indicators. The range below is representative of base salary only and does not include equity sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for the role is as follows:
Zone A (San Francisco New York) $120000 - $150000

Zone B (All Other Hubs) $108000 - $135000

Protecting your privacy and treating your personal information with care is very important to us and central to the entire BetterUp family. By submitting your application you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information please reach out to

#LI-Hybrid

Required Experience:

Manager